求职

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    马来西亚

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企业入口

  1. 中国的日语相关工作的招聘
  2. Aegis BPO Malaysia Sdn Bhd
Aegis BPO Malaysia Sdn Bhd 日语工作招聘信息 Aegis BPO Malaysia Sdn Bhd 日语工作招聘信息

Aegis BPO Malaysia Sdn Bhd

面向消费者型服务业 /旅行/娱乐
面向消费者型服务业 /餐饮/酒店

事业内容

Responsibilities:
• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.



Requirements:
• Candidate must possess at least a Diploma/Degree in any field.
• At least 4-5 year(s) of working experience in managing call center
• Oral and written proficiency in English & Japanese (Keigo)
• Good interpersonal, communication, leadership and supervisory skills.
• Minimum 5 year(s) related working experience.
• Must have pleasant personality and eagerness to learn.

公司简介

注册地址 Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 > > Petaling Jaya, Selangor, Malaysia
URL http://www.aegisglobal.com
成立日期 2014/1

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