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企业入口

  1. 中国的日语相关工作的招聘
  2. Wipro Limited Malaysia
Wipro Limited Malaysia日语工作招聘信息 Wipro Limited Malaysia日语工作招聘信息

Wipro Limited Malaysia

其他 /其他
IT/通信/互联网 /互联网服务/电子商务

事业内容

Key Responsibilities:

• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
• Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders
• Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world class Customer support experience
• Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance
• Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues

Requirements:

• Good working knowledge of computer i.e., MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi task multiple activities by effective delegation and monitoring
• Fluent in both English & Japanese (Spoken & Written)

公司简介

注册地址 level 25, The Garden, North Tower Suite 25.01, Midvalley City, Kuala Lumpur
URL http://www.wipro.com

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