Job summary
| Job category | Administrative (Human Resources / Finance / Legal / Public Relations)／Finance / Accounting / Tax |
|---|---|
| Industry | Other／ Other |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Fluent） Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Full Time |
Work details
Requirements
- Resolve customer’s queries from multiple channels promptly.- Support the provision of special reporting requests by customers in an accurate and timely manner.- Ensure all queries are resolved in accordance with regional standards.- Ensure effective and efficient logging of all queries.- Cross function liaison to handle billing adjustments attributed by customers.- Retrieve and follow-up undelivered documentations upon request by customers. - Handle inbound HAWB (house air way bill) attachment request.- Track shipment documents through different channels.- Communicate and liaise with overseas DHL locations for special customer queries.
Skills
- Good communication and conversational skills, in both oral and written English and Japanese as well as other local language(s).- Good telephone conversation/handling skills.- Good customer handling skills.- A team player.- Service oriented- Strong problem solving skills.- Able to handle stress.Able to work independently.- Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).- Basic knowledge in both billing & credit policy.- Basic knowledge in shipment flow (including tracing records).- Basic product and tariff knowledge.
About interview
Liaison
MalaysiaKuala LumpurMenara Axis, 2 Jalan 51A/223, 46100 Petaling Jaya, Selangor Map
Name of person in charge of hiring：Eva Chong
Associate – Customer Query
DHL ASIA PACIFIC SHARED SERVICES SDN BHD
Negotiable / Unpublished
