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  3. Associate – Customer Query

Associate – Customer Query

Negotiable / Unpublished

  • DHL ASIA PACIFIC SHARED SERVICES SDN BHD
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:1 year to less than 3 years
  • Permanent
  • 1 year to less than 3 years
  • Close
Date:2018/02/06~2018/08/05

Job summary

Job category Administrative (Human Resources / Finance / Legal / Public Relations)/Finance / Accounting / Tax
Industry Other/ Other
Employment type Permanent
Position level Associate
Number of openings 1
Desired entry time -
Required language skill

English (Fluent)

Japanese (Fluent)

Foreign language competence -
Working hours Full Time

Work details

Requirements
- Resolve customer’s queries from multiple channels promptly.- Support the provision of special reporting requests by customers in an accurate and timely manner.- Ensure all queries are resolved in accordance with regional standards.- Ensure effective and efficient logging of all queries.- Cross function liaison to handle billing adjustments attributed by customers.- Retrieve and follow-up undelivered documentations upon request by customers. - Handle inbound HAWB (house air way bill) attachment request.- Track shipment documents through different channels.- Communicate and liaise with overseas DHL locations for special customer queries.
 Skills
- Good communication and conversational skills, in both oral and written English and Japanese as well as other local language(s).- Good telephone conversation/handling skills.- Good customer handling skills.- A team player.- Service oriented- Strong problem solving skills.- Able to handle stress.Able to work independently.- Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).- Basic knowledge in both billing & credit policy.- Basic knowledge in shipment flow (including tracing records).- Basic product and tariff knowledge.

About interview

Liaison

MalaysiaKuala LumpurMenara Axis, 2 Jalan 51A/223, 46100 Petaling Jaya, Selangor Map



Name of person in charge of hiring:Eva Chong

Associate – Customer Query

DHL ASIA PACIFIC SHARED SERVICES SDN BHD

Negotiable / Unpublished

Close

Company overview

DHL ASIA PACIFIC SHARED SERVICES SDN BHDAssociate – Customer Query DHL ASIA PACIFIC SHARED SERVICES SDN BHDAssociate – Customer Query

DHL ASIA PACIFIC SHARED SERVICES SDN BHD

Other /Other
Other /Other
Other /Other

If you believe in something and put all your effort into it, you can achieve any goal. It's a mindset that unites 480,000 employees in 220 countries and territories all over the globe. And it was the same dedication that helped us evolve in the world's leading express and logistics expert as part of the Deutsche Post DHL group generating revenues of 59.2 billion Euros.

 

Established in year 2004, DHL Asia Pacific Shared Services Sdn Bhd has grown with over 702 employees from 14 different nationalities. Serving across 3 regions in over 152 countries and speaking 10 different business languages, ranked DHL as “The World’s Most International Company”, which makes us the most international shared services center in the country.

 

It is also an award winning center with the followings:


Malaysia Best Employer Brand Awards 2016
Asia’s Best CFO Award 2016
SSON: Best Finance Transformation – Winner
SSON: Best Technology Transformation – Winner

Company profile

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