Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Other／ Other |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
English （Fluent） |
| Foreign language competence | - |
| Working hours | Full Time |
Work details
Resolve customer’s queries from multiple channels promptly.
Ensure queries by customers and commitments to customers are attended promptly and communications are handled in a professional manner.
Support provision of special reporting requests by customers in an accurate and timely manner.
Ensure all queries are resolved in accordance with regional standards.
Ensure effective and efficient logging of all queries.
Cross function liaison to handle billing adjustments attributed by customers.
Retrieve and follow-up undelivered documentations upon request by customers.
Handle inbound HAWB (house air way bill) attachment request.
Track shipment documents through different channels.
Communicate and liaise with overseas DHL locations for special customer queries.
About interview
Liaison
MalaysiaKuala LumpurMenara Axis, 2 Jalan 51A/223, 46100 Petaling Jaya, Selangor Darul Ehsan Map
Name of person in charge of hiring：Eva Chong
Customer Query (Japanese Speaker)
DHL ASIA PACIFIC SHARED SERVICES SDN BHD
Negotiable / Unpublished
