求职

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    马来西亚

    选择其中的地区

  • 选择职业类别

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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. カスタマーサポート Japanese Speaking Customer Support

カスタマーサポート Japanese Speaking Customer Support

需要确认/非公开

  • SELLBYTEL Services Malaysia Sdn Bhd
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:无经验

Meal & training will be provided

  • 正式员工
  • 无经验
  • 结束刊登
发布时间:2017/11/03~2018/05/02

职务概要

职位种类 执行官/执行官
行业类别 面向消费者型服务业/ 其他面向消费者型服务业相关
职位类型 正式员工
岗位级别 按能力/经验
招聘人数 6
希望入职时间 -
必须语言能力

英语 (一般-日常会话交流)

希望具备的语言能力 -
工作时间 全职
福利待遇和带薪休假 Part of the benefits (depend on position level):
- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program

详细工作内容

カスタマーサポート(日本市場)

特典
2週間のトレ-ニング制度で心配なし。
1日1食勤務時間内に食事を提供します。
友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります。

仕事内容
お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど

Customer Support (Support Japanese Market)

What you be doing:
This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

What we need from you:
- Experience in customer support or related field
- Excellent written and verbal communication skills in Japanese
- 6 Full-Time position(s) available.
 

关于面试

联络人

马来西亚吉隆坡Kuala Lumpur Sentral 地图



招聘负责人姓名:May Gee Choong

カスタマーサポート Japanese Speaking Customer Support

SELLBYTEL Services Malaysia Sdn Bhd

需要确认/非公开

结束刊登

公司简介

SELLBYTEL Services Malaysia Sdn Bhdカスタマーサポート Japanese Speaking Customer Support SELLBYTEL Services Malaysia Sdn Bhdカスタマーサポート Japanese Speaking Customer Support

SELLBYTEL Services Malaysia Sdn Bhd

IT/通信/互联网 /其他IT/通信/互联网相关
人力资源/教育培训/咨询/其他专业服务 /外包公司/BPO公司

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 29 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential. http://www.sellbytel.com/

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