职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | 面向消费者型服务业／ 其他面向消费者型服务业相关 |
| 职位类型 | 正式员工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 6 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （一般-日常会话交流） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | Part of the benefits (depend on position level): - Work permit will be provided - 2 weeks training - Permanent role - 1 free meal per day - Annual leave: 14 days - Medical & Hospitalization Leave - Medical Coverage/ Reimbursement - Marriage / Compassionate Leave - Maternity / Paternity Leave - Employee Referral Program |
详细工作内容
カスタマーサポート（日本市場）
特典
２週間のトレ－ニング制度で心配なし。
１日１食勤務時間内に食事を提供します。
友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります。
仕事内容
お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど
Customer Support (Support Japanese Market)
What you be doing:
This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.
- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
What we need from you:
- Experience in customer support or related field
- Excellent written and verbal communication skills in Japanese
- 6 Full-Time position(s) available.
关于面试
联络人
カスタマーサポート Japanese Speaking Customer Support
SELLBYTEL Services Malaysia Sdn Bhd
需要确认/非公开
