求职

  • 选择地区

    选择地区

    马来西亚

    选择其中的地区

  • 选择职业类别

    选择职业类别

企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. Associate – Customer Query

Associate – Customer Query

需要确认/非公开

  • DHL ASIA PACIFIC SHARED SERVICES SDN BHD
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:1-3年
  • 正式员工
  • 1-3年
  • 结束刊登
发布时间:2018/02/06~2018/08/05

职务概要

职位种类 管理行政类(人事/财务/法务/广宣)/财务/会计/税务
行业类别 其他/ 其他
职位类型 正式员工
岗位级别 助理级别
招聘人数 1
希望入职时间 -
必须语言能力

英语 (精通-较多商务交流经验)

日语 (精通-较多商务交流经验)

希望具备的语言能力 -
工作时间 全职

详细工作内容

Requirements
- Resolve customer’s queries from multiple channels promptly.- Support the provision of special reporting requests by customers in an accurate and timely manner.- Ensure all queries are resolved in accordance with regional standards.- Ensure effective and efficient logging of all queries.- Cross function liaison to handle billing adjustments attributed by customers.- Retrieve and follow-up undelivered documentations upon request by customers. - Handle inbound HAWB (house air way bill) attachment request.- Track shipment documents through different channels.- Communicate and liaise with overseas DHL locations for special customer queries.
 Skills
- Good communication and conversational skills, in both oral and written English and Japanese as well as other local language(s).- Good telephone conversation/handling skills.- Good customer handling skills.- A team player.- Service oriented- Strong problem solving skills.- Able to handle stress.Able to work independently.- Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).- Basic knowledge in both billing & credit policy.- Basic knowledge in shipment flow (including tracing records).- Basic product and tariff knowledge.

关于面试

联络人

马来西亚吉隆坡Menara Axis, 2 Jalan 51A/223, 46100 Petaling Jaya, Selangor 地图



招聘负责人姓名:Eva Chong

Associate – Customer Query

DHL ASIA PACIFIC SHARED SERVICES SDN BHD

需要确认/非公开

结束刊登

公司简介

DHL ASIA PACIFIC SHARED SERVICES SDN BHDAssociate – Customer Query DHL ASIA PACIFIC SHARED SERVICES SDN BHDAssociate – Customer Query

DHL ASIA PACIFIC SHARED SERVICES SDN BHD

其他 /其他
其他 /其他
其他 /其他

If you believe in something and put all your effort into it, you can achieve any goal. It's a mindset that unites 480,000 employees in 220 countries and territories all over the globe. And it was the same dedication that helped us evolve in the world's leading express and logistics expert as part of the Deutsche Post DHL group generating revenues of 59.2 billion Euros.

 

Established in year 2004, DHL Asia Pacific Shared Services Sdn Bhd has grown with over 702 employees from 14 different nationalities. Serving across 3 regions in over 152 countries and speaking 10 different business languages, ranked DHL as “The World’s Most International Company”, which makes us the most international shared services center in the country.

 

It is also an award winning center with the followings:


Malaysia Best Employer Brand Awards 2016
Asia’s Best CFO Award 2016
SSON: Best Finance Transformation – Winner
SSON: Best Technology Transformation – Winner

……查看更多

该公司的其他招聘信息(0件)

用户注册

※您提供的电子邮箱会收到注册指南

注册指南邮件已发送

views.customer_sign_up_modal_complete__visual_alt views.customer_sign_up_modal_complete__visual_alt

会员注册还没有完成

注册指南邮件几分钟内送达。
请在24小时以内从邮件的URL进入注册页面。