职务概要
| 职位种类 | 管理行政类（人事/财务/法务/广宣）／财务/会计/税务 |
|---|---|
| 行业类别 | 其他／ 其他 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （精通-较多商务交流经验） 日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
详细工作内容
Requirements
- Resolve customer’s queries from multiple channels promptly.- Support the provision of special reporting requests by customers in an accurate and timely manner.- Ensure all queries are resolved in accordance with regional standards.- Ensure effective and efficient logging of all queries.- Cross function liaison to handle billing adjustments attributed by customers.- Retrieve and follow-up undelivered documentations upon request by customers. - Handle inbound HAWB (house air way bill) attachment request.- Track shipment documents through different channels.- Communicate and liaise with overseas DHL locations for special customer queries.
Skills
- Good communication and conversational skills, in both oral and written English and Japanese as well as other local language(s).- Good telephone conversation/handling skills.- Good customer handling skills.- A team player.- Service oriented- Strong problem solving skills.- Able to handle stress.Able to work independently.- Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).- Basic knowledge in both billing & credit policy.- Basic knowledge in shipment flow (including tracing records).- Basic product and tariff knowledge.
关于面试
联络人
Associate – Customer Query
DHL ASIA PACIFIC SHARED SERVICES SDN BHD
需要确认/非公开
