求职

  • 选择地区

    选择地区

    马来西亚

    选择其中的地区

  • 选择职业类别

    选择职业类别

企业入口

  1. 日语人才就业网
  2. 马来西亚其他地区 日语人才招聘
  3. Service Desk Agent - Japanese (Technical Support)

Service Desk Agent - Japanese (Technical Support)

10000 〜 50000 USD

  • Expora Database Consulting Services Sdn Bhd
  • 工作地: 马来西亚其他地区
  • 日语水平:精通-较多商务交流经验 │工作年限:无经验

Listed as Fortune 500 companies

  • 正式员工
  • 无经验
  • 结束刊登
发布时间:2018/02/12~2018/08/11

职务概要

职位种类 IT工程师(SE/WEB/游戏)/SE(网络/数据库/服务器/通讯设备/安全)
行业类别 IT/通信/互联网/ 综合/IT服务
职位类型 正式员工
岗位级别 助理级别
招聘人数 10
希望入职时间 -
必须语言能力

日语 (精通-较多商务交流经验)

希望具备的语言能力 -
工作时间 全职
福利待遇和带薪休假 1. Medical benefit upto USD 80K for employee & his spouse & kids. Each individuals will be entitled for USD 80K
2. Optical benefit upto USD 450.00 for employee & his spouse & kids. Each individuals will be entitled for USD 80K
3. Dental benefit is provided for employee and is also extended to employees spouse & kids
4. 10 days Annual leave. Will be increased after completing 2 years with Tech M.
5. Medical leave as per the Malaysian Labor law.
6. EPF & SOCSO, as per the Malaysia Labor Law.
7. Free parking provided
8. Recreational facility with Pool board, Table Tennis & Gym. Free access for employees.

详细工作内容

Huge scope for IJP (Internal Job Posting), it is nothing but Internal Job Transfer. Any employee can apply for transfer to any locations where Tech M is operating, provided there should be an opening for relevant Position in that particular location they are applying for, then the employee Will be assessed by that particular Hiring manager of that location and if found suitable will be transferred with Visa, transport & initial accommodation being provided by Tech M.


 


Technical Skill set


Voice Call Handling: excellent knowledge of handing voice calls.


Email Communication: professional email writing skills.


Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.


Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. 

AD:  Knowledge on - Active directory, Proxy, DNS, Group Policy.

Network: Knowledge on - LAN setup, basic routing and switching, passive networking. 

Desktop Security: KnowlListed as Fortune 500 companiesedge on - Antivirus deployment and update, patch management, monitoring and reporting. 

Desktop, Laptop, Handheld devices: Knowledge on - build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.


Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc


Printers: Hands on experience on managing printers (Local & Network printers) - Lex


Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.


ITIL: Knowledge of ITIL processes and procedures.


KM : Knowledge management understanding, review and create new knowledge articles.


MS Office: Good / excellent knowledge for support of MS Office and standard software


Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)


O365: Understanding of Microsoft Office (e.g. Office 365)


Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)


Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals.


 


Soft Skills:


Language: English with  the given language (Read/Write/Speak)


·         C1 competency/Native speaker in any of the above language is a must


·         Excellent in  verbal ,  written communication, presentation  skills


·         Problem solving abilities.


·         Can perform under stressful and stringent timelines with minimal help with ownership


·         Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.


·         Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.


 


Responsibility:


 


·         Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.


·         Alert/Event monitoring


·         Ticket life cycle handling


·         Co-ordination between customers, resolver groups and 3rd parties.


·         Incident handling and escalation management


·         Remote troubleshooting for


·         Desktop machines, laptops, Notebooks


·         Printer Services : network printers - Le


·         iPhones, iPad, iPods


·         Backup system support;


·         Updating current infrastructure;


·         Deploying new equipment;


·         Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.


·         Provide initial assessment of urgency and business impact on all support calls.


·         Manage Service requests, software installations, new computer setups, upgrades, etc.


·         Manage request fulfilment as per work flow tasks defined, access management through multiple portals.


·         Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.


·         Support the following technologies: Microsoft Office  products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.


·         Ability to work independently and in a team environment.


·         Ability to communicate well with internal and external contacts.


·         Manage a team and motivate and get the best out of them.


·         Strong problem resolution skills required.

关于面试

联络人

马来西亚马来西亚其他地区Tech Mahindra, Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia 地图



招聘负责人姓名:Lokesh Reddy

Service Desk Agent - Japanese (Technical Support)

Expora Database Consulting Services Sdn Bhd

10000 〜 50000 USD

结束刊登

公司简介

Expora Database Consulting Services Sdn BhdService Desk Agent - Japanese (Technical Support) Expora Database Consulting Services Sdn BhdService Desk Agent - Japanese (Technical Support)

Expora Database Consulting Services Sdn Bhd

面向消费者型服务业 /其他面向消费者型服务业相关
IT/通信/互联网 /综合/IT服务
行业不限 /行业不限

EDCS is an MSC status company with its Corporate offices located in India and in Malaysia . The services offered by it include software-led IT solutions, remote database and infrastructure management, enterprise services, training as well as IT and non-IT staffing services. It is a young and rapidly growing company with vision to be leading software service provider in local and international market across the verticals and partner with leading IT companies to leverage value proposition in resourcing through staffing by adopting global standard methodologies, latest technology and innovative ideas to improve the efficiency and reduce the operational cost. EDCS believes that expertise is a journey. We constantly work on improving our skills and forming best practices.

……查看更多

该公司的其他招聘信息(0件)

用户注册

※您提供的电子邮箱会收到注册指南

注册指南邮件已发送

views.customer_sign_up_modal_complete__visual_alt views.customer_sign_up_modal_complete__visual_alt

会员注册还没有完成

注册指南邮件几分钟内送达。
请在24小时以内从邮件的URL进入注册页面。