Resolve customer’s queries from multiple channels promptly.
Ensure queries by customers and commitments to customers are attended promptly and communications are handled in a professional manner.
Support provision of special reporting requests by customers in an accurate and timely manner.
Ensure all queries are resolved in accordance with regional standards.
Ensure effective and efficient logging of all queries.
Cross function liaison to handle billing adjustments attributed by customers.
Retrieve and follow-up undelivered documentations upon request by customers.
Handle inbound HAWB (house air way bill) attachment request.
Track shipment documents through different channels.
Communicate and liaise with overseas DHL locations for special customer queries.
马来西亚吉隆坡Menara Axis, 2 Jalan 51A/223, 46100 Petaling Jaya, Selangor Darul Ehsan 地图
Customer Query (Japanese Speaker)
DHL ASIA PACIFIC SHARED SERVICES SDN BHD