职务概要
| 职位种类 | 销售/事务/企划/物流类／呼叫中心/客服 |
|---|---|
| 行业类别 | 其他／ 其他 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
详细工作内容
Resolve customer’s queries from multiple channels promptly.
Ensure queries by customers and commitments to customers are attended promptly and communications are handled in a professional manner.
Support provision of special reporting requests by customers in an accurate and timely manner.
Ensure all queries are resolved in accordance with regional standards.
Ensure effective and efficient logging of all queries.
Cross function liaison to handle billing adjustments attributed by customers.
Retrieve and follow-up undelivered documentations upon request by customers.
Handle inbound HAWB (house air way bill) attachment request.
Track shipment documents through different channels.
Communicate and liaise with overseas DHL locations for special customer queries.
关于面试
联络人
Customer Query (Japanese Speaker)
DHL ASIA PACIFIC SHARED SERVICES SDN BHD
需要确认/非公开
