职务概要
职位种类 | 服务类(消费品/娱乐/美容/交通)/服务业管理职 |
---|---|
行业类别 | 化学/原材料/ 其他化学品/原材料相关 |
职位类型 | 正式员工 |
岗位级别 | 担当级别 |
招聘人数 | 3 |
希望入职时间 | - |
必须语言能力 |
汉语 (母语水平) 日语 (母语水平) 印度语 (母语水平) |
希望具备的语言能力 | - |
工作时间 | 全职 |
详细工作内容
Responsibilities:
Day to day operations in service management:Manage all incoming PTP related employee and vendor queries via relevant communication channels (phone, e-mail, instant messaging tool, service management tool)Analyse queries and aim for end to end query resolution in line with service levels and Customer satisfactionTake ownership and Coordinate issue resolution across streams if requiredMonitor and follow-up on parked queriesInform the user after final resolutionProvide guidance to internal employees for all systems (AskMe, SAP, SRM, Service management tool)Support users in workflows and approvalsSupport and follow up on PO OutputSupport and follow up on PO AcknowledgementResponsible for GR MonitoringCommunicate with internal and external partners by phone, email, instant messaging and ServiceManagement ToolYour professional profile includes:
University degree or College DiplomaFluency in English and an additional ASEAN language with the ability to read, write and speak will be an advantage.Professional experience: 1-3 years of relevant experience in Procurement within an international environmentBroad understanding of business and PTP policies, process and work instructionsSoftware skills: Broad knowledge of relevant SAP modules (SRM, FI, PM, MM), Procurement tools (Catalogue)and workflows, advanced knowledge of MS officeStrong service management and communication skillsGood data entry/ typing speed
关于面试
联络人
PSC Helpdesk (Hindi, Japanese) - Kuala Lumpur
Givaudan Business Solutions Malaysia Sdn Bhd
10000 〜 15000 USD