职务概要
职位种类 | 服务类(消费品/娱乐/美容/交通)/服务业管理职 |
---|---|
行业类别 | 面向消费者型服务业/ 其他面向消费者型服务业相关 |
职位类型 | 正式员工 |
岗位级别 | 按能力/经验 |
招聘人数 | 20 |
希望入职时间 | - |
必须语言能力 |
日语 (母语水平) 英语 (精通-较多商务交流经验) |
希望具备的语言能力 | - |
工作时间 | 全职 |
详细工作内容
Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
关于面试
联络人
Japanese Speaking Customer Service Officer
Nityo Infotech Services
200000 〜 280000 USD