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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. Customer Service Support for Diabetes Care

Customer Service Support for Diabetes Care

15000 〜 20000 USD

  • Concentrix
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:无经验

Accessible to Public Transportation

  • 正式员工
  • 无经验
  • 结束刊登
发布时间:2018/11/07~2019/05/06

职务概要

职位种类 服务类(消费品/娱乐/美容/交通)/服务业管理职
行业类别 其他/ 其他
职位类型 正式员工
招聘人数 1
希望入职时间 -
必须语言能力

日语

希望具备的语言能力 -
工作时间 全职

详细工作内容

Position Summary:


To provide premium customer support to Abbott Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with the client, its customers and their support partners.


 


Duties and Responsibilities:


 


Primary Job Functions:



Provide primarily customer service based phone support to the client's customers.
Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
Provide accurate and understandable information to all customers and support partners.
Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Ensure all follow ups are done in a timely manner.
Ensure all SLA’s are met appropriately.
Maintain high level of customer satisfaction whilst maintain a professional manner.
Be familiar with all policy, processes, and product knowledge and escalation paths.
Remain polite, patient and courteous with customer throughout the experience.
Ensure the end to end experience for all customers is at a high level of customer satisfaction.

关于面试

联络人

马来西亚吉隆坡NU Tower 2, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur, Malaysia 地图



招聘负责人姓名:Mae Canete

Customer Service Support for Diabetes Care

Concentrix

15000 〜 20000 USD

结束刊登

公司简介

ConcentrixCustomer Service Support for Diabetes Care ConcentrixCustomer Service Support for Diabetes Care

Concentrix

其他 /其他

We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period.

To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ business better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organizations, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period.

To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ business better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organizations, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

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