职务概要
职位种类 | 专业服务(咨询/金融/房地产/专业咨询)/专业服务(医疗/公共事业/教育/技术指导) |
---|---|
行业类别 | 人力资源/教育培训/咨询/其他专业服务/ 外包公司/BPO公司 |
职位类型 | 临时工 |
岗位级别 | 按能力/经验 |
招聘人数 | 20 |
希望入职时间 | - |
必须语言能力 |
日语 (母语水平) |
希望具备的语言能力 | - |
工作时间 | 全职 |
福利待遇和带薪休假 | Allowances provided. Annual leave, medical leave benefits. Medical coverage as well as insurance for hospitalisation. Excellent work environment and diverse culture. |
详细工作内容
Large multinational company setting up in Kuala Lumpur!
Consultants are responsible for handling customer queries coming from Japanese customer segment and Partners related to usage of App, issues related to order placing experience, promo codes and other related ordering queries. Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
• Basic User level knowledge of Operating System (Windows 7).
• Knowledge of browsers (IE8 and Chrome).
• Ability to use email services through designated portals (Client Site).
• Familiarity with Using Adobe Acrobat Reader.
• Performing all end-user services via Email systems (hard, soft, web).
• Familiarity with Document Verification and Financial transactions.
• Excellent Oral and Written Japanese Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction.
• Workable English Comprehension Skills – Ability to Speak, Understand, Read & possibly write.
• Good Japanese Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
• Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
• Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy.
• Self- Discipline & Composure, Learning & Adaptability.
• Time Management & Interpersonal Skills.
• Ability to work in a team effectively.
• Enthusiasm, Resourcefulness, Commitment & Drive.
• Positive Attitude towards work and Co-Workers.
• Flexibility with shifts – Ability to work on any 24/7 Shift
关于面试
联络人
Customer Service Consultant
Sullivan Louis Sdn Bhd
25000 〜 30000 USD