职务概要
职位种类 | 执行官/执行官 |
---|---|
行业类别 | 面向消费者型服务业/ 其他面向消费者型服务业相关 |
职位类型 | 正式员工 |
岗位级别 | 担当级别 |
招聘人数 | 50 |
希望入职时间 | - |
必须语言能力 |
英语 (一般-日常会话交流) |
希望具备的语言能力 | - |
工作时间 | 全职 |
详细工作内容
JOB DESCRIPTION
To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To track & ensure closure of complaints.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
REQUIREMENT
Effectively manage shift operations.
Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English & Japanese
ATTITUDE
Positive
Customer-centric
Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic
SKILLS
Spoken Communication skill
Probing skill
Analytical skills
Influencing skills
Leadership qualities
FACILITIES & BENEFITS
Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office
关于面试
联络人
马来西亚马来西亚其他地区Symphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. 地图
招聘负责人姓名:Ivon Tan
Customer Service Executive (Japanese Speaker)
Aegis BPO Malaysia Sdn Bhd
15000 〜 35000 USD