职务概要
职位种类 | 执行官/执行官 |
---|---|
行业类别 | 面向消费者型服务业/ 其他面向消费者型服务业相关 |
职位类型 | 正式员工 |
岗位级别 | 部长/总监级别 |
招聘人数 | 1 |
希望入职时间 | - |
必须语言能力 |
英语 (精通-较多商务交流经验) |
希望具备的语言能力 | - |
工作时间 | 全职 |
详细工作内容
JOB DESCRIPTION
To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
Contribute inputs towards sales & marketing plans.
To interface with respective work centre for resolution of complaints.
Manage resolution of billing queries /Issues.
To track & ensure closure of complaints.
To effectively manage Contact Centre operations for constant performance achievements.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
Interface with IT/HR/ Training/Quality.
Collate data & generate MIS report.
STANDARD FOR MEASURING SUCCESS
Monthly call analysis
Quantitative
Qualitative
No. of issues resolved within the standard time.
Agent’s productivity
Other key management attributes & Key Performance Indicators (KPIs) as agreed.
REQUIREMENT
Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English and Japanese
At least 3 year(s) of working experience in the related field is required for this position.
Must be positive, customer-centric, fast paced and prompt, achievement oriented, energetic and enthusiastic
ATTITUDE
Positive
Customer-centric
Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic
SKILLS
Spoken Communication skills
English Language skills
Proficient in MS Office & Computer skills
Probing skills
Analytical skills
Influencing skills
Interpersonal skills
Leadership qualities
Problem Solving skills
Counselling skills
FACILITIES & BENEFITS
Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office
关于面试
联络人
马来西亚马来西亚其他地区Symphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. 地图
招聘负责人姓名:Ivon Tan
Assistant Manager (Japanese Speaker)
Aegis BPO Malaysia Sdn Bhd
25000 〜 30000 USD