职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | 面向消费者型服务业／ 其他面向消费者型服务业相关 |
| 职位类型 | 正式员工 |
| 岗位级别 | 担当级别 |
| 招聘人数 | 20 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （一般-日常会话交流） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | JOB DESCRIPTION • To ensure desired customer delight by providing satisfactory response to customer interaction. • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. • Evolve more effective work process for improving customer interactions. • Constantly monitor & review performance metrics for achievement of objective. • To track & ensure closure of complaints. • Identify relevant training needs of agents & ensure effective implementation. • Effectively manage shift operations. REQUIREMENT • Effectively manage shift operations. • Candidate must possess at least a Bachelor Degree in any field. • Required language(s): English & Japanese ATTITUDE • Positive • Customer-centric • Fast paced and prompt • Achievement oriented • Energetic and Enthusiastic SKILLS • Spoken Communication skill • Probing skill • Analytical skills • Influencing skills • Leadership qualities FACILITIES & BENEFITS • Paid air ticket to Malaysia • Paid visa to Malaysia • Paid Employment Pass in Malaysia • 2 weeks free accommodation on arrival • Expatriate management and employee relations team to assist with acclimatization and support • Excellent career opportunities to grow into supervisory and support roles • Accommodation / shopping malls close to office • Railway station at walking distance / shuttle van provided from LRT station to office |
详细工作内容
JOB DESCRIPTION
To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To track & ensure closure of complaints.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
REQUIREMENT
Effectively manage shift operations.
Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English & Japanese
ATTITUDE
Positive
Customer-centric
Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic
SKILLS
Spoken Communication skill
Probing skill
Analytical skills
Influencing skills
Leadership qualities
FACILITIES & BENEFITS
Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office
关于面试
联络人
马来西亚马来西亚其他地区Symphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia 地图
招聘负责人姓名：Ivon Tan
Customer Service Executive (Japanese Speaker)
Aegis BPO Malaysia Sdn Bhd
15000 〜 20000 USD
