职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | 其他／ 其他 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 3 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 英语、 |
| 工作时间 | 全职 |
详细工作内容
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
关于面试
1st interview - Skype 2nd interview Face to face interview (Malaysia)
联络人
Client Service Associate (KL, Malaysia)
Career International FOS Search Sdn Bhd
20000 〜 25000 USD
