职务概要
| 职位种类 | 销售/事务/企划/物流类／呼叫中心/客服 |
|---|---|
| 行业类别 | IT/通信/互联网／ 软件类 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 3 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 汉语、 英语、 |
| 工作时间 | 全职 |
详细工作内容
Your Responsibilities:
Provide troubleshooting and technical assistance to customers.
Assess the customer's needs and translation into solutions.
Coordinate with customers to resolve any billing inquiries.
Act as the first point of contact for customers seeking help with products or technical issues.
To attend to customer in-bound enquirers via emails and calls.
To deliver excellent customer service to call-in/write in customer.
Prompt attend to customer enquirers and provide response to customer within the shortest TAT.
To meet the TAT in responding to customers request.
Requirements:
Proficiency in Japanese Language (JLPT 1/2 equivalent) to liaise with Japanese Speaking clients and customers
Excellent Written and Verbal Japanese Communication skills.
Preferably with customer service experience but is not a must to apply.
Willing to work in customer service environment.
Willing to work rotation shift as well as on the weekends.
关于面试
1 or 2 rounds of interview
联络人
Customer Service / IT Help desk ( Japanese Native / Speaker ) @ KL and Shah Alam - REF : EL
Agensi Pekerjaan Capita Global Sdn Bhd
需要确认/非公开
