职务概要
| 职位种类 | 专业服务（咨询/金融/房地产/专业咨询）／咨询 |
|---|---|
| 行业类别 | 人力资源/教育培训/咨询/其他专业服务／ 外包公司/BPO公司 |
| 职位类型 | 正式员工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 80 |
| 希望入职时间 | Immediate |
| 必须语言能力 |
日语 （熟练-较少商务交流经验） 英语 （熟练-较少商务交流经验） |
| 希望具备的语言能力 | |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 5 Days work in a week Work Rotational Shift (Earliest 7am - Latest 1am) Min Professional Certs Able to read and write in JAPANESE JLPT will be added advantage Malaysian/ Native Japanese |
详细工作内容
-Ensure service delivered to our customers (customer, partner and/or riders) meets contractual Key Performance Indicator (‘KPIs’)
-Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
-Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain deep understand of our standard operating procedures (SOP) to ensure highest and most accurate form of support
-Document all steps and information accurately without compromising quality of service.
-Participate in activities designed to improve customer satisfaction and business performance
***Additional Benefits***
Annual Leave, Medical and Hospitalisation Leave, EPF / SOCSO / PCB, Training Provided, Allowance Provided, 5 Working Days
关于面试
Assessment, Phone and Face to Face Interview
联络人
Japanese Customer Service 日本語 カスタマーサービス募集中‼️‼️
Agensi Pekerjaan Asia Recruit
需要确认/非公开
