职务概要
| 职位种类 | 专业服务（咨询/金融/房地产/专业咨询）／咨询 |
|---|---|
| 行业类别 | IT/通信/互联网／ 综合/IT服务 |
| 职位类型 | 临时工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 20 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 12 days-Annual Leave 12 days- Medical Leave |
详细工作内容
• Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
• To handle & reply incoming emails within a timely manner each depending on accounts contractual SLA’s.
• Respond to customers’ voice mail & Email messages;
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;
• Provide ‘first time fix’, wherever possible;
• Apply known solutions, advice and guidance to customers;
• Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;
• Log all calls, using the designated call handling system and entering detailed and accurate information;
• To ensure the ticket is raised for each call/email received and minimizing discrepancies between call & ticket ratio.
关于面试
Telephonic / Online
联络人
Service Desk Analyst (Japanese Speaking)
Tentacle Tech (M) Sdn Bhd
需要确认/非公开
