职务概要
职位种类 | 服务类(消费品/娱乐/美容/交通)/服务业管理职 |
---|---|
行业类别 | 金融/ 证券/基金 |
职位类型 | 正式员工 |
岗位级别 | 助理级别 |
招聘人数 | 1 |
希望入职时间 | Negotiable |
必须语言能力 |
日语 (母语水平) 英语 (熟练-较少商务交流经验) |
希望具备的语言能力 | |
工作时间 | 全职 |
福利待遇和带薪休假 | Annual Leave 16days Breakfast, Lunch & Dinner Will be provided at office Optical & Dental Allowance Medical Insurance |
详细工作内容
Summary description
The incumbent will attend to enquiries pertaining to the Forex market, out of which they will be assisting customer with complex calculation to quote the ROI for a particular an investment. They will be advising the customer based on their budget the best trading.
This role is responsible for servicing the customer via the following communication channel:
o Live chat
o Phone
o Email
Client Management
Answer clients questions related to the company services via live chat, phone and email;
Escalate clients' requests and complaints to appropriate specialists;
Update clients about their requests and complaints status accordingly;
Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication, using a CRM
Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
Knowledge Management
Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
Proactively research problems and solutions and share this information with the team.
Monitor team member’s performance daily
Training & Development
Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support.
Attend training on new/updated products or procedure
关于面试
online interview
联络人
FX カスタマーサポート/マレーシア *ビザ支給
Webhelp
需要确认/非公开