求职

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    马来西亚

    选择其中的地区

  • 选择职业类别

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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. FX カスタマーサポート/マレーシア *ビザ支給

FX カスタマーサポート/マレーシア *ビザ支給

需要确认/非公开

  • Webhelp
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:无经验

International environment, good benefit

  • 正式员工
  • 无经验
  • 结束刊登
发布时间:2020/09/07~2021/03/06

职务概要

职位种类 服务类(消费品/娱乐/美容/交通)/服务业管理职
行业类别 金融/ 证券/基金
职位类型 正式员工
岗位级别 助理级别
招聘人数 1
希望入职时间 Negotiable
必须语言能力

日语 (母语水平)

英语 (熟练-较少商务交流经验)

希望具备的语言能力
工作时间 全职
福利待遇和带薪休假 Annual Leave 16days
Breakfast, Lunch & Dinner Will be provided at office
Optical & Dental Allowance
Medical Insurance

详细工作内容

Summary description

The incumbent will attend to enquiries pertaining to the Forex market, out of which they will be assisting customer with complex calculation to quote the ROI for a particular an investment. They will be advising the customer based on their budget the best trading.

 This role is responsible for servicing the customer via the following communication channel:
o Live chat
o Phone
o Email

Client Management
 Answer clients questions related to the company services via live chat, phone and email;
 Escalate clients' requests and complaints to appropriate specialists;
 Update clients about their requests and complaints status accordingly;
 Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
 Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication, using a CRM
 Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
 Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
 Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.

Knowledge Management
 Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
 Proactively research problems and solutions and share this information with the team.
 Monitor team member’s performance daily

Training & Development
 Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support.
 Attend training on new/updated products or procedure

关于面试

online interview

联络人

马来西亚吉隆坡Kuala Lumpur 地图



招聘负责人姓名:Recruiting team

FX カスタマーサポート/マレーシア *ビザ支給

Webhelp

需要确认/非公开

结束刊登

公司简介

WebhelpFX カスタマーサポート/マレーシア *ビザ支給 WebhelpFX カスタマーサポート/マレーシア *ビザ支給

Webhelp

人力资源/教育培训/咨询/其他专业服务 /外包公司/BPO公司

弊社は、セールス、サービス、カスタマーサポート、HR、トレーニング、事務・管理業務などに特化したアウトソーシングサービスを提供しているグローバル企業です。社員数は全世界で50,000人。

弊社ではローカルスタッフの他、日本、タイ、ベトナム、インドネシア、台湾、韓国、フランス、スペイン、イタリア、オランダなど多国籍のスタッフが働いており、従業員にはマルチカルチャーで和気あいあいとした雰囲気の中でお仕事をしていただいております。

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