职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | IT/通信/互联网／ 通信服务 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 1 |
| 希望入职时间 | 26th April 2021 |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 英语、 |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | - Opportunity to work with many Famous global brands - Excellent & vibrant working environment - Gateway to work in 65 other countries in the future - Medical benefits and Miscellaneous allowance - Paid annual leaves - Marriage leave/bereavement leave / special leave |
详细工作内容
Position Title: Customer Service Advisor (CSA)
Language: Japanese Native / JLPT N1
Working Location: Bayan Lepas, Penang
Working Hours: Shift Basis (WFH at the moment)
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.
• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team
关于面试
Language Test and 1 round of interview
联络人
Customer Service Advisor
Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd
需要确认/非公开
