职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | 面向消费者型服务业／ 其他面向消费者型服务业相关 |
| 职位类型 | 正式员工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 20 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 |
| 工作时间 | 全职 |
详细工作内容
Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Should be able to read, comprehend and write English
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience
关于面试
Virtual
联络人
Customer service - Japanese speaker
Tech Mahindra
需要确认/非公开
