职务概要
| 职位种类 | IT工程师（SE/WEB/游戏）／SE（应用/品质管理/技术支持） |
|---|---|
| 行业类别 | IT/通信/互联网／ 其他IT/通信/互联网相关 |
| 职位类型 | 正式员工 |
| 岗位级别 | 担当级别 |
| 招聘人数 | 6 |
| 希望入职时间 | 1/11/2022 |
| 必须语言能力 |
日语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 英语、 |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | 1.Medical & Health insurance 2.Maternity leave 3.Opportunities for promotion 4.Parental leave 5.Professional development 6.14 Days Annual Leave 7.14 days Sick Leave |
详细工作内容
Your Tasks:
-Provide remote L1 Support to End Users;
-Analysing problem & putting correct resolution in place;
-Troubleshooting and relating resolution procedures to non-technical end- users,
-Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-Monitoring the correct timelines (SLA)
-Contact with the end user via phone, e-mail & chat,
-Providing input toward Knowledge base maintenance.
Required Skills:
-Fluent Mandarin or Japanese language (N2 or N1 Level) and good English;
-Strong organizational skills with ability to prioritize effectively
-Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in d-*---Difficult or conflict situations;
-Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
-Able to work on shifts (8:00 - 20:00 Malaysia Time) Mon-Fri (8 working hours + 1 hour break)
关于面试
1.Kindly attach your JLPT Certificate together with your CV.
2. Please indicate your notice period.
3. Please indicate your nationality.
联络人
马来西亚马来西亚其他地区LO-B, Concourse Level, PJX-HM Shah Tower, No 16A, Persiaran Barat, 46050 Petaling Jaya, Selangor 地图
招聘负责人姓名：Woon Cindy
Service Desk Specialist
Hemmersbach Malaysia Sdn Bhd
需要确认/非公开
