Customer Service Executive - Japanese Speakers

The Customer for more than 40 years has advanced glucose management and diabetes care with pioneering technologies and new products defined by simplicity, accuracy and trust.

From OneTouch® brand blood glucose meters, test strips, and lancets to an integrated digital health platform and hospital point-of-care systems, the customer is committed to offering patient-centric products and clinically-proven solutions.
We are looking for Native Japanese with English fluency to join our new and exciting Customer Service team for a leading global healthcare company.
We are hiring customer service representatives, senior customer service roles and a Team Manager to support the Japan region for their related healthcare/medical products such as blood glucose levels, etc
If you are a vibrant individual with excellent Japanese and English language communication skills (both written and spoken), then we want you now!

Responsibilities:
• • Dedicated Inbound Customer phone call handling in Japanese and English originating from Japan (Customers include consumers, healthcare professionals and pharmacists)
• Call Types consist of the following:
• Product Complaint handling
• General Enquiries (Information, training)
• Responding directly to patient activity (including but not limited to advertising, mailers) including processing orders for products.
• Technical Queries, troubleshooting for Client diabetes management software.
• Handling requests for free of charge items
• Assisting Customers to make the right product choice
• Upgrading of relevant Customers as required by the business.
• Outbound Calling required to reconnect or follow up with inbound calls or voicemail.
• Outbound Calls to include Welcome, Retention and CRM campaign calls

Qualification:
• Ability to read, write and understand English and Native Japanese (all training is in English) (B2/C1)
• Ability to communicate clearly and effectively orally and written
• Ability to read and write proficiently while multitasking (actively listening to Customer and answering questions)

Virtual

马来西亚吉隆坡Level 28, Gtower, 199 Jalan Tun Razak, 50400, Kuala Lumpur, Malaysia 地图

招聘负责人姓名：Komala Ramalingam