Team Leader - Customer Service - Japanese Speaker

The Customer for more than 40 years has advanced glucose management and diabetes care with pioneering technologies and new products defined by simplicity, accuracy and trust.

From OneTouch® brand blood glucose meters, test strips, and lancets to an integrated digital health platform and hospital point-of-care systems, the customer is committed to offering patient-centric products and clinically-proven solutions.

Deliverables:
• Handle a team size of +8 agents between Japan & Malaysia
• Provide subject matter expertise for complex issues.
• Attend process level meetings i.e client facing.
• Support Management with insights on the process
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
• Manage implementation of automation initiatives for the team

Responsibilities:
• • Handle a team size of +8 agents
• Provide subject matter expertise for complex issues.
• Attend process level meetings i.e client facing.
• Support Management with insights on the process/domain decisions.
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
• Manage implementation of automation initiatives for the team

Requirement:
• +5 years of experience in a BPO environment.
• Knowledge of Japanese
• An analytical mind with a strategic ability
• Excellent communication and interpersonal abilities
• Ability to convey information clearly and analyze
• Possess strong people management skill
• Commercial and business awareness
• Solid knowledge of accounting concepts
• Ability to stick to time constraints
• A keen eye for detail and desire to probe further into data

Virtual

马来西亚吉隆坡Level 28, Gtower, 199 Jalan Tun Razak, 50400, Kuala Lumpur, Malaysia 地图

招聘负责人姓名：Komala Ramalingam