职务概要
| 职位种类 | 执行官／执行官 |
|---|---|
| 行业类别 | 其他／ 其他 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 30 |
| 希望入职时间 | - |
| 必须语言能力 |
日语 （母语水平） 英语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | 日语、 英语、 |
| 工作时间 | 全职 |
详细工作内容
Job Descriptions:
• To handle all inquiries regarding travel & tour related issues (bookings, flights reservations, cancellations, refunds, etc.) via calls, emails, and chats.
• To handle a high volume of customer and client inquiries professionally and in a timely manner.
• Must demonstrate a significant level of integrity and confidentiality - always maintain the privacy of consumer information.
• Achieve KPI and SLA, report to Team Leader(s) and Manager.
Requirements:
• Proficient in written & spoken English + Excellent Japanese (N1 proficiency for non-natives)
• Fresh graduates are encouraged to apply – Full Training Provided
• Minimum 2 years experience in Customer Service industry / Airlines / Tourism & Hospitality (for Diploma holder)
• Able to work on rotational shifts
Working hours:
• Rotational shifts
• 5 days a week + 2 days off
• 9 hours a day (incl. 1 hour break)
关于面试
2 rounds of interview & 1 language skill competency test
联络人
Customer Experience Specialist
Talreso Consultancy and Advisory Sdn Bhd
需要确认/非公开
