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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. Customer Service Operations Manager

Customer Service Operations Manager

26000 〜 40000 USD

  • Swivelt Sdn Bhd
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:5-10年
  • 正式员工
  • 5-10年
  • 结束刊登
发布时间:2023/07/13~2024/01/09

职务概要

职位种类 执行官/执行官
行业类别 其他/ 其他
职位类型 正式员工
岗位级别 部长/总监级别
招聘人数 1
希望入职时间 -
必须语言能力

日语 (精通-较多商务交流经验)

希望具备的语言能力 英语、
工作时间 全职

详细工作内容

The Customer, for more than 40 years has advanced glucose management and diabetes care with pioneering technologies and new products defined by simplicity, accuracy and trust.

From OneTouch® brand blood glucose meters, test strips, and lancets to an integrated digital health platform and hospital point-of-care systems, the customer is committed to offering patient-centric products and clinically-proven solutions.

Responsibilities:
• Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Responsible for Overall Customer Care Department Compliance (Controlled document development, Audit SME, Recall).
• Responsible for Call Center systems oversight, monitoring and coordination with IT and vendors in troubleshooting to assure full functionality and systems performance during all hours of operation.
• Work cross-functionally with product and customer-facing teams to infuse customer insights and learnings.
• Handle a team size of +8 agents between Japan & Malaysia.
• Ensure team and individual compliance with all applicable regulatory requirements, securities laws and regulations.
• Provide subject matter expertise for complex issues.
• Attend process level meetings i.e client facing.
• Support Management with insights on the process.
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Manage implementation of automation initiatives for the team.
• Performs other work-related duties as assigned.

Requirements:
• 5 years of experience in a BPO environment.
• Excellent English and Japanese proficiency.
• Strong knowledge of Call Center management systems, Customer experience management systems (Qualtrics strongly preferred) and analysis of data trends.
• Ability to thrive in fast-paced, start-up mentality environment.
• Solid experience of bridging the gap between the customer and business needs & working with strategy, insights and data teams & communicating this to key stakeholders.
• Proactive, self-starter attitude; comfortable with ambiguity and balancing multiple priorities/needs.

关于面试

Virtual interviews

联络人

马来西亚吉隆坡G Tower, Jalan Tun Razak 地图



招聘负责人姓名:Shaynee Loh

Customer Service Operations Manager

Swivelt Sdn Bhd

26000 〜 40000 USD

结束刊登

公司简介

Swivelt Sdn BhdCustomer Service Operations Manager Swivelt Sdn BhdCustomer Service Operations Manager

Swivelt Sdn Bhd

人力资源/教育培训/咨询/其他专业服务 /人才中介/招聘广告
人力资源/教育培训/咨询/其他专业服务 /外包公司/BPO公司

Experienced team that has spent more than 25 years working with both fortune 500 companies and start-ups to help them grow and scale their business.

Talented team members working across 30+ countries worldwide. We are a team of virtual shareholders in the company which creates a strong ownership to deliver the best outcomes, innovate to drive improvements and help make our clients successful.

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