求职

  • 选择地区

    选择地区

    马来西亚

    选择其中的地区

  • 选择职业类别

    选择职业类别

企业入口

  1. 日语人才就业网
  2. 马来西亚其他地区 日语人才招聘
  3. Customer Support (Japanese team-Bilingual) based in Malaysia

Customer Support (Japanese team-Bilingual) based in Malaysia

20568 〜 25716 USD

  • Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)
  • 工作地: 马来西亚其他地区
  • 日语水平:精通-较多商务交流经验 │工作年限:无经验

Join us in our young & vibrant International team!

  • 临时工
  • 无经验
  • 结束刊登
发布时间:2023/12/08~2024/06/05

职务概要

职位种类 执行官/执行官
行业类别 面向消费者型服务业/ 其他面向消费者型服务业相关
职位类型 临时工
岗位级别 担当级别
招聘人数 50
希望入职时间 -
必须语言能力

日语 (精通-较多商务交流经验)

英语 (熟练-较少商务交流经验)

希望具备的语言能力
工作时间 全职
福利待遇和带薪休假 - Annual leave / Medical leave / Hospitalization leave / compassionate leave / marriage leave / maternity leave / paternity leave
- Medical & dental insurance provided
- training provided
- 1 way flight ticket provided
- airport pick up service provided
- 2 weeks accommodation provided

详细工作内容

Summary of Responsibilities:

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments,
feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time
resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem,
system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements
• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
Enthusiastic

Working Hours
• Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour
lunch and 30 minutes for break)

Staff Benefit
• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >
Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer or promote to any internal department
(Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.

关于面试

Microsoft Teams Video Call

联络人

马来西亚马来西亚其他地区Level 2, Menara Dana 13, Jalan PJU 1a/46, Pusat Perdagangan Dana 1, 47301 Petaling Jaya, Selangor 地图



招聘负责人姓名:Ivon Tan

Customer Support (Japanese team-Bilingual) based in Malaysia

Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)

20568 〜 25716 USD

结束刊登

公司简介

Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)Customer Support (Japanese team-Bilingual) based in Malaysia Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)Customer Support (Japanese team-Bilingual) based in Malaysia

Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)

面向消费者型服务业 /其他面向消费者型服务业相关

Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR.

……查看更多

该公司的其他招聘信息(0件)

用户注册

※您提供的电子邮箱会收到注册指南

注册指南邮件已发送

views.customer_sign_up_modal_complete__visual_alt views.customer_sign_up_modal_complete__visual_alt

会员注册还没有完成

注册指南邮件几分钟内送达。
请在24小时以内从邮件的URL进入注册页面。