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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. Japanese Team Lead (Customer Service Manager)

Japanese Team Lead (Customer Service Manager)

需要确认/非公开

  • SELLBYTEL Services Malaysia Sdn Bhd
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:5-10年

Meal & training will be provided

  • 正式员工
  • 5-10年
  • 结束刊登
发布时间:2017/08/01~2018/01/28

职务概要

职位种类 管理行政类(人事/财务/法务/广宣)/管理行政部门管理职
行业类别 面向消费者型服务业/ 其他面向消费者型服务业相关
职位类型 正式员工
岗位级别 组长/主管/系长级别
招聘人数 1
希望入职时间 -
必须语言能力

英语 (熟练-较少商务交流经验)

希望具备的语言能力 -
工作时间 全职
福利待遇和带薪休假 Part of the benefits (depend on position level):
- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program

详细工作内容

What you will be doing: This role requires rendering assistance business customers on their queries. More specifically, to lead a team of technical support representatives who will be handling customer inquiries to the Customer Support Centre. This role needs to be part customer-facing technical expert, and part project manager. A confident polished communicator with an enthusiasm for mentoring/coaching others and mobilizing a team towards a shared goal of great service at scale. Able to use quality methods to monitor the work performed by the team members, and provide to support when required. This role is required to deliver consistently high levels of customer services, respond to and resolve customer requests, in relation to e-commerce, software, hardware and wireless connectivity issues by providing friendly and efficient customer service and utilizing defined processes and resolutions. - Responsible in achieving forecasting quarterly and annual sales goals through proactive management of the teams consolidated pipelines and forecasts.- Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively- Managing, coaching & supporting inside sales, including regular reviews of business plan, account plan, pipeline & forecast, to consistently achieve short term and long term goals - Ability to build strong internal as well as external customer focused relationships; work seamlessly within a matrix managed environment.- Ensure operational effectiveness and efficiency through management of account lists, development and promotion of tools, systems & processes- The ability to deliver results. Reviews account strategies and market changes with team to determine if shifts need to be implemented- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented- Collaborate with other technicians to resolve or properly close help ticketsWhat we need from you:- Experience in providing excellent customer service, Preferable experience in front-line technical customer service role preferred- Ability to communicate technical issues in non-technical terms- Aptitude to learn new hardware & software quickly- Proven ability to effectively handle diverse customers and escalations- Proficient PC skills required- Proficient in Google Docs and Sheets is preferable - Excellent written and verbal communication skills- Demonstrates strong attention to detail- Demonstrate solid organizational and priority management skills- Demonstrate ability to multi-task in a dynamic work environment

关于面试

联络人

马来西亚吉隆坡Kuala Lumpur Sentral 地图



招聘负责人姓名:May Gee Choong

Japanese Team Lead (Customer Service Manager)

SELLBYTEL Services Malaysia Sdn Bhd

需要确认/非公开

结束刊登

公司简介

SELLBYTEL Services Malaysia Sdn BhdJapanese Team Lead (Customer Service Manager) SELLBYTEL Services Malaysia Sdn BhdJapanese Team Lead (Customer Service Manager)

SELLBYTEL Services Malaysia Sdn Bhd

IT/通信/互联网 /其他IT/通信/互联网相关
人力资源/教育培训/咨询/其他专业服务 /外包公司/BPO公司

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 29 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential. http://www.sellbytel.com/

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