Associate Specialist, Source to Settle

Merck Sharp & Dohme’s (MSD) Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The RDC – AP in Petaling Jaya, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the APs region.

The incumbent will be responsible for the execution and delivery of the customer service for all applicable markets in the AP. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to procurement process, invoice process, and employee expense management.
Primary responsibilities for this position include, but are not limited to, the following:
Resolve customer queries in the areas of procurement, accounts payable and employee expense management inquiries
Through daily problem resolution, identify and propose process improvement
Assist in communications with internal business customers
Collaborate with various MSD organizations to resolve process and/or technical issues across multiple ERP systems
Properly and effectively escalate issues that cannot be resolved real time
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Collaborate with various personnel to resolve reconciliation issues within system and/or vendor relationships
Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture


   
 
Requirements
 
 

Bachelor’s Degree in Business Administration, Accounting or Finance
Fresh Graduates with knowledge of Japanese Language are encouraged to apply. 
If not a Fresh Graduate, at least 1 year of experience in a finance or accounting department of a multinational company preferred
Business Level fluency (oral and written) in English language
Japanese Language Proficiency Test (JLPT) Certification of either N1, N2 or N3
Experience working with Case/Ticket Management Software, specifically BMC Remedy desired
Experience using SAP desired


   
 

MalaysiaKuala LumpurMSD B-22-1 & B-22-2, The Ascent Paradigm No. 1, Jalan SS 7/26A, Kelana Jaya 47301, Petaling Jaya, Selangor Darul Ehsan Map

Name of person in charge of hiring：Dexter Chio