Customer Support Associate (Japanese Speaker)

Job Summary
 
 
Maintain effective and timely communication with engineers. Ensure the correct and timely closure and completion of all work orders. Follow Global Call Management tools, process and procedures as documented.
 
 
 
 
Job Responsibilities
 
 
 
 

Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
Responsible for answering, commenting and replying to inquiries.
Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory.
To plan, prioritize, assign and monitor all open work orders for the CEs.
Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

  
 
 
 
Qualifications & Requirements
 
 
 
 

Candidate must possess at least Certificate/Diploma/Degree in any discipline.
Candidate with at least 1 year(s) of experience in the area of Customer Service and Support preferred.
Fresh Graduates/Entry level applicants who are interested to start their career in customer service field are encouraged to apply, training will be provided.
Required language(s): Proficient in Japanese (at least JLPT N2 and above) and English both written and spoken as to serve customers in the area of Japan.
Candidate with multiple language proficiency are welcome to apply.
Proficient in MS Office and understanding of Windows-based applications/tools.
Good interpersonal and communication skills, verbal and written as well as listening skills.

  
 
 
 
Desired Attributes
 
 
 
 

Pleasant and enthusiasm in customer engagement.
Good listener with planning, coordinating and resolving skills.
Able to perform shift work, day and night shift full-time position(s) available.
Comfortable with night shift schedule.
Willing to work on weekend and public holidays will be an added advantage.
Working location: Bangsar South City, Kuala Lumpur, Malaysia

  
 

MalaysiaKuala LumpurLevel 5, Tower 8, Avenue 5, Menara DKLS, Bangsar South City, 59200 Kuala Lumpur, Malaysia. Map

Name of person in charge of hiring：Willipe Chan