Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 6 |
| Desired entry time | - |
| Required language skill |
English （Conversation） |
| Foreign language competence | - |
| Working hours | Full Time |
| Welfares / Leave systems | Part of the benefits (depend on position level): - Work permit will be provided - 2 weeks training - Permanent role - 1 free meal per day - Annual leave: 14 days - Medical & Hospitalization Leave - Medical Coverage/ Reimbursement - Marriage / Compassionate Leave - Maternity / Paternity Leave - Employee Referral Program |
Work details
カスタマーサポート（日本市場）
特典
２週間のトレ－ニング制度で心配なし。
１日１食勤務時間内に食事を提供します。
友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります。
仕事内容
お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど
Customer Support (Support Japanese Market)
What you be doing:
This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.
- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
What we need from you:
- Experience in customer support or related field
- Excellent written and verbal communication skills in Japanese
- 6 Full-Time position(s) available.
About interview
Liaison
カスタマーサポート Japanese Speaking Customer Support
SELLBYTEL Services Malaysia Sdn Bhd
Negotiable / Unpublished
