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  3. カスタマーサポート Japanese Speaking Customer Support

カスタマーサポート Japanese Speaking Customer Support

Negotiable / Unpublished

  • SELLBYTEL Services Malaysia Sdn Bhd
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:Inexperienced

Meal & training will be provided

  • Permanent
  • Inexperienced
  • Close

Job summary

Job category Executive/Executive
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Depends on ability / experience
Number of openings 6
Desired entry time -
Required language skill

English (Conversation)

Foreign language competence -
Working hours Full Time
Welfares / Leave systems Part of the benefits (depend on position level):
- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program

Work details


友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります。


Customer Support (Support Japanese Market)

What you be doing:
This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

What we need from you:
- Experience in customer support or related field
- Excellent written and verbal communication skills in Japanese
- 6 Full-Time position(s) available.

About interview


MalaysiaKuala LumpurKuala Lumpur Sentral Map

Name of person in charge of hiring:May Gee Choong

カスタマーサポート Japanese Speaking Customer Support

SELLBYTEL Services Malaysia Sdn Bhd

Negotiable / Unpublished


Company overview

SELLBYTEL Services Malaysia Sdn Bhdカスタマーサポート Japanese Speaking Customer Support SELLBYTEL Services Malaysia Sdn Bhdカスタマーサポート Japanese Speaking Customer Support

SELLBYTEL Services Malaysia Sdn Bhd

IT / Communications / Internet /Other IT / Communications / Internet
Human Resources / Education / Consulting / Professional Services /Outsourcing Company / BPO Company

The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 29 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.

Company profile


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