|Job category||IT Engineering (System Engineer / Web / Gaming)／Gaming|
|Industry||Consumer Services／ Other Consumer Services|
|Number of openings||10|
|Desired entry time||-|
|Required language skill||
|Foreign language competence||-|
|Working hours||Full Time|
|Welfares / Leave systems||1. Medical benefit upto USD 80K for employee & his spouse & kids. Each individuals will be entitled for USD 80K
2. Optical benefit upto USD 450.00 for employee & his spouse & kids. Each individuals will be entitled for USD 80K
3. Dental benefit is provided for employee and is also extended to employees spouse & kids
4. 10 days Annual leave. Will be increased after completing 2 years with Tech M.
5. Medical leave as per the Malaysian Labor law.
6. EPF & SOCSO, as per the Malaysia Labor Law.
7. Free parking provided
8. Recreational facility with Pool board, Table Tennis & Gym. Free access for employees.
What We Need: Fresh graduates are encouraged to apply (training will be provided)
• Provide first contact resolution of customer issues via chat, e-mail and Phones.
• Troubleshoot and handle the most complicated and sensitive of customer inquiries.
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
• Take personal ownership of customer requests and provide a WWCE world-class level of support.
• Maintain accountability for accurate and timely assistance to our customers.
• Provide exceptional customer experience as measured through customer surveys and internal SLAs.
• Maintain security and confidentiality of WWCE internal information and customer/account information.
• Respond to general customer inquiries.
• Escalate and communicate any customer well-being issues.
• Reports to Customer Service Team Manager
The ideal candidate will possess
• Verbal and written fluency in Japanese and English
• Fresh graduate are encourage to apply
• Team player with a positive attitude
• Ability to handle stressful situations
• Willingness to be flexible
• Ability to maintain confidentiality
• Results orientated
• High work standards
MalaysiaOther parts of MalaysiaTech Mahindra, Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia Map
Name of person in charge of hiring：Lokesh Reddy
Game Advisor - Japanese (Customer Support)
Expora Database Consulting Services Sdn Bhd
Negotiable / Unpublished