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  3. Game Advisor - Japanese (Customer Support)

Game Advisor - Japanese (Customer Support)

Negotiable / Unpublished

  • Expora Database Consulting Services Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:No experience

Listed as Fortune 500 companies

  • Permanent
  • No experience
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Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/Gaming
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Associate
Number of openings 10
Desired entry time -
Required language skill

Japanese (Fluent)

Foreign language competence -
Working hours Full Time
Welfares / Leave systems 1. Medical benefit upto USD 80K for employee & his spouse & kids. Each individuals will be entitled for USD 80K

2. Optical benefit upto USD 450.00 for employee & his spouse & kids. Each individuals will be entitled for USD 80K

3. Dental benefit is provided for employee and is also extended to employees spouse & kids

4. 10 days Annual leave. Will be increased after completing 2 years with Tech M.

5. Medical leave as per the Malaysian Labor law.

6. EPF & SOCSO, as per the Malaysia Labor Law.

7. Free parking provided

8. Recreational facility with Pool board, Table Tennis & Gym. Free access for employees.

Work details

What We Need:  Fresh graduates are encouraged to apply (training will be provided)

•         Provide first contact resolution of customer issues via chat, e-mail and Phones.

•         Troubleshoot and handle the most complicated and sensitive of customer inquiries.

•         Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.

•         Take personal ownership of customer requests and provide a WWCE world-class level of support.

•         Maintain accountability for accurate and timely assistance to our customers.

•         Provide exceptional customer experience as measured through customer surveys and internal SLAs.

•         Maintain security and confidentiality of WWCE internal information and customer/account information.

•         Respond to general customer inquiries.

•         Escalate and communicate any customer well-being issues.

•         Reports to Customer Service Team Manager


The ideal candidate will possess


•         Verbal and written fluency in Japanese and English        

•         Fresh graduate are encourage to apply


Person Specification:

•         Team player with a positive attitude

•         Ability to handle stressful situations

•         Willingness to be flexible

•         Ability to maintain confidentiality

•         Results orientated

•         High work standards

About interview


MalaysiaOther parts of MalaysiaTech Mahindra, Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia Map

Name of person in charge of hiring:Lokesh Reddy

Game Advisor - Japanese (Customer Support)

Expora Database Consulting Services Sdn Bhd

Negotiable / Unpublished


Company overview

Expora Database Consulting Services Sdn BhdGame Advisor - Japanese (Customer Support) Expora Database Consulting Services Sdn BhdGame Advisor - Japanese (Customer Support)

Expora Database Consulting Services Sdn Bhd

Consumer Services /Other Consumer Services
IT / Communications / Internet /General / IT Services
All /All

EDCS is an MSC status company with its Corporate offices located in India and in Malaysia . The services offered by it include software-led IT solutions, remote database and infrastructure management, enterprise services, training as well as IT and non-IT staffing services. It is a young and rapidly growing company with vision to be leading software service provider in local and international market across the verticals and partner with leading IT companies to leverage value proposition in resourcing through staffing by adopting global standard methodologies, latest technology and innovative ideas to improve the efficiency and reduce the operational cost. EDCS believes that expertise is a journey. We constantly work on improving our skills and forming best practices.

Company profile


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