Job summary
| Job category | IT Engineering (System Engineer / Web / Gaming)／Gaming |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 10 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Full Time |
| Welfares / Leave systems | 1. Medical benefit upto USD 80K for employee & his spouse & kids. Each individuals will be entitled for USD 80K 2. Optical benefit upto USD 450.00 for employee & his spouse & kids. Each individuals will be entitled for USD 80K 3. Dental benefit is provided for employee and is also extended to employees spouse & kids 4. 10 days Annual leave. Will be increased after completing 2 years with Tech M. 5. Medical leave as per the Malaysian Labor law. 6. EPF & SOCSO, as per the Malaysia Labor Law. 7. Free parking provided 8. Recreational facility with Pool board, Table Tennis & Gym. Free access for employees. |
Work details
What We Need: Fresh graduates are encouraged to apply (training will be provided)
• Provide first contact resolution of customer issues via chat, e-mail and Phones.
• Troubleshoot and handle the most complicated and sensitive of customer inquiries.
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
• Take personal ownership of customer requests and provide a WWCE world-class level of support.
• Maintain accountability for accurate and timely assistance to our customers.
• Provide exceptional customer experience as measured through customer surveys and internal SLAs.
• Maintain security and confidentiality of WWCE internal information and customer/account information.
• Respond to general customer inquiries.
• Escalate and communicate any customer well-being issues.
• Reports to Customer Service Team Manager
The ideal candidate will possess
Essential:
• Verbal and written fluency in Japanese and English
• Fresh graduate are encourage to apply
Person Specification:
• Team player with a positive attitude
• Ability to handle stressful situations
• Willingness to be flexible
• Ability to maintain confidentiality
• Results orientated
• High work standards
About interview
Liaison
MalaysiaOther parts of MalaysiaTech Mahindra, Persiaran Apec, Cyberjaya, 63000 Cyberjaya, Selangor, Malaysia Map
Name of person in charge of hiring：Lokesh Reddy
Game Advisor - Japanese (Customer Support)
Expora Database Consulting Services Sdn Bhd
Negotiable / Unpublished
