Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 15 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | - |
| Working hours | Full Time |
Work details
Key Responsibilities:
Ensure most recent and accurate data available on cardholder accounts
Update cardholder account information when necessary
Review, analyze and process account maintenance requests from cardholder or other internal stakeholders
Replying by written correspondence in Japanese / English to cardholder requests.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
Competitive Salary – Get paid what you’re worth.
Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Qualifications
• Minimum of Bachelor’s degree
• A customer centric, can do attitude for customer
• Able to deliver result in accordance with policy and procedure
• Good PC skills
• Pro-active team player
必須スキル :
• 流暢な英語 及び 日本語 – 会話・読み書き
• 4年制 大学卒業以上
• お客様思い・おもてなしの精神を持っている方
• きちんとポリシーやプロセスを守りながら、結果も出せる方
• パソコンスキルお持ちの方
• チームワークが抜群な方
• シフトで働ける方(土日 及び 祝日も含む)
About interview
Liaison
MalaysiaKuala Lumpur14th Floor, Menara Prestige, 1 Jalan Pinang. 50450 Kuala Lumpur. Malaysia Map
Name of person in charge of hiring：Rio Vitalicio
Japan CardMember Maintenance Inquiry Analyst / 日本マ
American Express
65000 〜 100000 USD
