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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. Japanese Speaking Customer Service Officer

Japanese Speaking Customer Service Officer

200000 〜 280000 USD

  • Nityo Infotech Services
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:1 year to less than 3 years

Permanent role, Attractive Salary Package

  • Permanent
  • 1 year to less than 3 years
  • Close

Job summary

Job category Service (Retail / Entertainment / Beauty / Transportation)/Service Management
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Depends on ability / experience
Number of openings 20
Desired entry time -
Required language skill

Japanese (Native)

English (Fluent)

Foreign language competence -
Working hours Full Time

Work details


Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

About interview


MalaysiaKuala LumpurKL Sentral / Subang Jaya Map

Name of person in charge of hiring:Yi Han Lim

Japanese Speaking Customer Service Officer

Nityo Infotech Services

200000 〜 280000 USD


Company overview

Nityo Infotech ServicesJapanese Speaking Customer Service Officer Nityo Infotech ServicesJapanese Speaking Customer Service Officer

Nityo Infotech Services

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

IT Recruitment Specialist, main revenue comes from recruitment, focusing on IT recruitment and multilingual speaker roles such as Japanese, Mandarin, Vietnamese, Korean, Thai and many more.

Company profile


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