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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. Customer Service Support for Diabetes Care

Customer Service Support for Diabetes Care

15000 〜 20000 USD

  • Concentrix
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:No experience

Accessible to Public Transportation

  • Permanent
  • No experience
  • Close
Date:2018/11/07~2019/05/06

Job summary

Job category Service (Retail / Entertainment / Beauty / Transportation)/Service Management
Industry Other/ Other
Employment type Permanent
Number of openings 1
Desired entry time -
Required language skill

Japanese

Foreign language competence -
Working hours Full Time

Work details

Position Summary:



To provide premium customer support to Abbott Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with the client, its customers and their support partners.



 



Duties and Responsibilities:



 



Primary Job Functions:




  • Provide primarily customer service based phone support to the client's customers.

  • Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.

  • Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.

  • Provide accurate and understandable information to all customers and support partners.

  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

  • Ensure all follow ups are done in a timely manner.

  • Ensure all SLA’s are met appropriately.

  • Maintain high level of customer satisfaction whilst maintain a professional manner.

  • Be familiar with all policy, processes, and product knowledge and escalation paths.

  • Remain polite, patient and courteous with customer throughout the experience.

  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.


About interview

Liaison

MalaysiaKuala LumpurNU Tower 2, Jalan Tun Sambanthan, Brickfields, Kuala Lumpur, Malaysia Map



Name of person in charge of hiring:Mae Canete

Customer Service Support for Diabetes Care

Concentrix

15000 〜 20000 USD

Close

Company overview

ConcentrixCustomer Service Support for Diabetes Care ConcentrixCustomer Service Support for Diabetes Care

Concentrix

Other /Other

We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period.

To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ business better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organizations, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period.

To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ business better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organizations, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Company profile

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