Client Service Associate - Japanese team

Job Descriptions
POSITION SUMMARY:
The Client Service Associate is to help support and expand our self-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all Self-service products.
 
 Primary job function:
● Understand customer’s enquiry and respond via phone and email
● Answer incoming calls and email and perform outbound calls related to products and services
● Identify customer requirements and ensure they are answered or routed through the appropriate support channel
● Manage customer escalations and ensure that these are answered, tracked and escalated as required.
● Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
● Provide call backs and or call downs to customers if required
● Ensure all SLAs are met accordingly
● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
● Provide a high level of professionalism and competent customer service
● Able to communicate effectively with customers in a friendly and polite manner
● Can understand the main ideas of complex text on both concrete and abstract topics
● Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers
● Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
※その他の情報に関しては、応募後に担当者より説明がございます。
 
Job Requirements
コミュニケーション・日常会話レベルの可能な英語スキルシフト勤務が可能な方マレーシア、クアラルンプールでの勤務が可能な方 
Additional Information:

【勤務地】マレーシア/ KL Sentral


【給与】RM7000〜8700 （ 面接時評価、経歴・スキルに基づく）


【勤務時間】 シフト制　（夜間勤務含めたローテーション）

            
【休日/休暇】
　　　　　　◆週休2日制
　　　　　   ◆年次有給休暇、病欠休暇（12-14日/年）
 
【雇用形態】正社員

【その他】   ◆ビザの申請費用（企業負担）
                     ◆メディカルカード（現地保険証）
　　　　　   ◆メディカルインシュランス

MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring：Kaori Hayama