【大手外資系企業】アメリカ企業SNSのカスタマーサポート

POSITION SUMMARY:
The Client Service Associate is to help support and expand our self-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all Self-service products.
 
Primary job function:
Understand customer’s inquiry and respond via phone and emailAnswer incoming calls and email and perform outbound calls related to Facebook products and servicesIdentify customer requirements and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked and escalated as required.Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.Provide call backs and or call downs to customers if requiredEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.Provide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite mannerCan understand the main ideas of complex text on both concrete and abstract topicsCan interact with a degree of fluency and spontaneity that makes regular interaction with native speakersCan produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options. 
※その他の情報に関しては、応募後に担当者より説明がございます。※
 
【勤務地】マレーシア/ クアラルンプール  KL Sentral駅近く

【給与】RM7500 

【勤務時間】 シフト制　（夜間勤務含めたローテーション）

            
【休日/休暇】
　　　　　　◆週休2日制（平日・土日を含む）     
　　　　　   ◆年次有給休暇、病欠休暇（12-14日/年）
 
【雇用形態】契約社員

【その他】   ◆ビザの申請費用（企業負担
                 ◆メディカルカード（現地保険証）
　　　       ◆メディカルインシュランス
 
 

MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring：Kaori Hayama