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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. 【大手外資系企業】アメリカ企業SNSのカスタマーサポート


Negotiable / Unpublished

  • Agensi Pekerjaan SELPEO Sdn.Bhd
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:Less than 1 year
  • Contract
  • Less than 1 year
  • Close

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry Human Resources / Education / Consulting / Professional Services/ Outsourcing Company / BPO Company
Employment type Contract
Position level Depends on ability / experience
Number of openings 10
Desired entry time -
Required language skill

English (Conversation)

Foreign language competence -
Working hours Full Time

Work details

The Client Service Associate is to help support and expand our self-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all Self-service products.
Primary job function:
Understand customer’s inquiry and respond via phone and emailAnswer incoming calls and email and perform outbound calls related to Facebook products and servicesIdentify customer requirements and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked and escalated as required.Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.Provide call backs and or call downs to customers if requiredEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.Provide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite mannerCan understand the main ideas of complex text on both concrete and abstract topicsCan interact with a degree of fluency and spontaneity that makes regular interaction with native speakersCan produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options. 
【勤務地】マレーシア/ クアラルンプール  KL Sentral駅近く


【勤務時間】 シフト制 (夜間勤務含めたローテーション)


【その他】   ◆ビザの申請費用(企業負担

About interview


MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring:Kaori Hayama


Agensi Pekerjaan SELPEO Sdn.Bhd

Negotiable / Unpublished


Company overview

Agensi Pekerjaan SELPEO Sdn.Bhd【大手外資系企業】アメリカ企業SNSのカスタマーサポート Agensi Pekerjaan SELPEO Sdn.Bhd【大手外資系企業】アメリカ企業SNSのカスタマーサポート

Agensi Pekerjaan SELPEO Sdn.Bhd

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting


SELPEO, well-established in 2013, is a leading Japanese/Korean-based recruitment firm for Japanese/ Korean Native for various industries across Asia.

We support clients with international placements as well- Our recruiter have Japanese, Korean Native with Multilingual proficiency to meet clients’ need for Permanent.

Company profile


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