米国某有名自動車配車ウェブサイトのカスタマーサポート

【Job Overview】
Consultants are responsible for handling customer queries coming from customers and Partners related to usage of App, issues related to on-trip experience, and post trip issues related to payments.
Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
 
【Elaboration of Minimum Requirements】
ーTechnical Skills
・ Basic User level knowledge of Operating System (Windows 7).
・ Knowledge of browsers (IE8 and Chrome).
・ Ability to use email services through designated portals (Client Site).
・ Familiarity with Using Adobe Acrobat Reader.
・ Performing all end-user services via Email systems (hard, soft, web).
・ Familiarity with Document Verification and Financial transactions.
ーSoft Skills
・ Excellent Oral and Written Communication Japanese Skills * Ability to construct grammatically correct sentences with clear and concise sentence construction.
・ Excellent Comprehension Skills * Ability to Read, Understand & Comprehend English.
・ Good Email Etiquettes * Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
・ Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
・ Excellent Typing Skills * Ability to type 30 words per minute with 90% Accuracy.
・ Medium of Education * English as First or Second Language in school.
ーProduct Specific Knowledge
・ Ability to understand the various Ticketing Tools.
・ Accessing Ticket information from available resources.
ーProcess Specific Knowledge
・ Policies, Process, Procedures, Confidentiality, Business Ethics.
・ Transaction flow and Scripts.
・ Case Handling * for Different Scenarios.
ーPersonal Attributes
・ Self- Discipline & Composure, Learning & Adaptability.
・ Time Management & Interpersonal Skills.
・ Ability to work in a team effectively.
・ Enthusiasm, Resourcefulness, Commitment & Drive.
・ Positive Attitude towards work and Co-Workers.
・ Flexibility with shifts * Ability to work on any 24/7 Shift.
Job Requirements
【応募条件】
コミュニケーション・日常会話レベルの可能な英語スキルシフト勤務が可能な方カスタマーサポートの職歴のある方優遇！（高い水準の給与提示が可能です！）マレーシア、クアラルンプールでの勤務が可能な方 
【勤務地】マレーシア/ クアラルンプール
【給与】RM 8000〜9000
【勤務時間】 シフト制　（夜間勤務含めたローテーション）
【休日/休暇】
◆週休2日制
◆年次有給休暇、病欠休暇（12-14日/年）
 
【雇用形態】
正社員
【その他】
◆ビザの申請費用（企業負担）
◆到着後２週間のアコモデーション
◆片道のマレーシアまでの航空券費用（企業提供）
◆メディカルカード（現地保険証）
◆メディカルインシュランス　
 

MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring：Kaori Hayama