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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. 米国某有名自動車配車ウェブサイトのカスタマーサポート


Negotiable / Unpublished

  • Agensi Pekerjaan SELPEO Sdn.Bhd
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years
  • Permanent
  • 3 year to less than 5 years
  • Close

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry Human Resources / Education / Consulting / Professional Services/ Outsourcing Company / BPO Company
Employment type Permanent
Position level Staff / Member
Number of openings 10
Desired entry time -
Required language skill

English (Conversation)

Foreign language competence -
Working hours Full Time

Work details

【Job Overview】
Consultants are responsible for handling customer queries coming from customers and Partners related to usage of App, issues related to on-trip experience, and post trip issues related to payments.
Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
【Elaboration of Minimum Requirements】
ーTechnical Skills
・ Basic User level knowledge of Operating System (Windows 7).
・ Knowledge of browsers (IE8 and Chrome).
・ Ability to use email services through designated portals (Client Site).
・ Familiarity with Using Adobe Acrobat Reader.
・ Performing all end-user services via Email systems (hard, soft, web).
・ Familiarity with Document Verification and Financial transactions.
ーSoft Skills
・ Excellent Oral and Written Communication Japanese Skills * Ability to construct grammatically correct sentences with clear and concise sentence construction.
・ Excellent Comprehension Skills * Ability to Read, Understand & Comprehend English.
・ Good Email Etiquettes * Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
・ Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
・ Excellent Typing Skills * Ability to type 30 words per minute with 90% Accuracy.
・ Medium of Education * English as First or Second Language in school.
ーProduct Specific Knowledge
・ Ability to understand the various Ticketing Tools.
・ Accessing Ticket information from available resources.
ーProcess Specific Knowledge
・ Policies, Process, Procedures, Confidentiality, Business Ethics.
・ Transaction flow and Scripts.
・ Case Handling * for Different Scenarios.
ーPersonal Attributes
・ Self- Discipline & Composure, Learning & Adaptability.
・ Time Management & Interpersonal Skills.
・ Ability to work in a team effectively.
・ Enthusiasm, Resourcefulness, Commitment & Drive.
・ Positive Attitude towards work and Co-Workers.
・ Flexibility with shifts * Ability to work on any 24/7 Shift.
Job Requirements
【勤務地】マレーシア/ クアラルンプール
【給与】RM 8000〜9000
【勤務時間】 シフト制 (夜間勤務含めたローテーション)

About interview


MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring:Kaori Hayama


Agensi Pekerjaan SELPEO Sdn.Bhd

Negotiable / Unpublished


Company overview

Agensi Pekerjaan SELPEO Sdn.Bhd米国某有名自動車配車ウェブサイトのカスタマーサポート Agensi Pekerjaan SELPEO Sdn.Bhd米国某有名自動車配車ウェブサイトのカスタマーサポート

Agensi Pekerjaan SELPEO Sdn.Bhd

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting


SELPEO, well-established in 2013, is a leading Japanese/Korean-based recruitment firm for Japanese/ Korean Native for various industries across Asia.

We support clients with international placements as well- Our recruiter have Japanese, Korean Native with Multilingual proficiency to meet clients’ need for Permanent.

Company profile


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