【マレーシア勤務】カスタマーサポート（日本チーム）チームリーダー

Job description:.
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カスタマーサポートチームの全体的なモニタリング・研修者のトレーニングなどをする。
-Complete the required number of quality assurance audits
-Cascade and train the team on process updates
-Re-train and re-educate the team should t are identified error trends.
-Calibrate with Subject Matters on quality scoring
-Maintain and improve the training curriculum and train new hires
-Collects, measures, analyzes, evaluates, interprets and summarizes data in preparation for generating reports to be used for performance evaluation of the project.
-Train new hires
-Interface effectively with other teams, delivery lead
-Interface effectively with Client team
-Address technical questions from the team
SKILLS Required:
-6+ years of experience.
-Quick learner, and ability to lead a team
-Excellent oral and written communication
-Passion for learning and creative problem solving.
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【勤務時間/休日】シフト制/完全週休2日制
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【応募条件】
コミュニケーション・簡単な日常会話のやり取りが出来る程度の英語力クアラルンプール近郊での勤務が可能な方シフト勤務が可能な方（夜間勤務有）高校卒業以上.
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雇用形態: 正社員
給与：RM8,000.00～RM9,500.00 /月給

MalaysiaKuala Lumpurマレーシア/ KL Map

Name of person in charge of hiring：Kaori Hayama