Customer Service Consultant

Large multinational company setting up in Kuala Lumpur! 
Consultants are responsible for handling customer queries coming from Japanese customer segment and Partners related to usage of App, issues related to order placing experience, promo codes and other related ordering queries. Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
• Basic User level knowledge of Operating System (Windows 7).
• Knowledge of browsers (IE8 and Chrome).
• Ability to use email services through designated portals (Client Site).
• Familiarity with Using Adobe Acrobat Reader.
• Performing all end-user services via Email systems (hard, soft, web).
• Familiarity with Document Verification and Financial transactions.
• Excellent Oral and Written Japanese Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction.
• Workable English Comprehension Skills – Ability to Speak, Understand, Read & possibly write.
• Good Japanese Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
• Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
• Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy.
• Self- Discipline & Composure, Learning & Adaptability.
• Time Management & Interpersonal Skills.
• Ability to work in a team effectively.
• Enthusiasm, Resourcefulness, Commitment & Drive.
• Positive Attitude towards work and Co-Workers. 
• Flexibility with shifts – Ability to work on any 24/7 Shift
 
 

MalaysiaKuala LumpurTaman Tun Dr Ismaila Map

Name of person in charge of hiring：Keegan Sullivan