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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. Customer Service Consultant

Customer Service Consultant

25000 〜 30000 USD

  • Sullivan Louis Sdn Bhd
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:Less than 1 year

Opportunity to be part of the pioneer team!

  • Contract
  • Less than 1 year
  • Close

Job summary

Job category Professional (Consulting / Finance / Real Estate / Professional Services)/Professional Services (Health Care / Welfare / Education / Instruction)
Industry Human Resources / Education / Consulting / Professional Services/ Outsourcing Company / BPO Company
Employment type Contract
Position level Depends on ability / experience
Number of openings 20
Desired entry time -
Required language skill

Japanese (Native)

Foreign language competence -
Working hours Full Time
Welfares / Leave systems Allowances provided. Annual leave, medical leave benefits. Medical coverage as well as insurance for hospitalisation. Excellent work environment and diverse culture.

Work details

Large multinational company setting up in Kuala Lumpur! 
Consultants are responsible for handling customer queries coming from Japanese customer segment and Partners related to usage of App, issues related to order placing experience, promo codes and other related ordering queries. Primary role of our consultants is to provide world class support experience by resolving the issue the very first time.
• Basic User level knowledge of Operating System (Windows 7).
• Knowledge of browsers (IE8 and Chrome).
• Ability to use email services through designated portals (Client Site).
• Familiarity with Using Adobe Acrobat Reader.
• Performing all end-user services via Email systems (hard, soft, web).
• Familiarity with Document Verification and Financial transactions.
• Excellent Oral and Written Japanese Communication Skills – Ability to construct grammatically correct sentences with clear and concise sentence construction.
• Workable English Comprehension Skills – Ability to Speak, Understand, Read & possibly write.
• Good Japanese Email Etiquettes – Courteous Greeting & Closing. Correct usage of Names, Appropriate Capitalization & Punctuation, Avoiding Acronyms and Emoticons, Professional Usage of Fonts & Colours, Accurate Adaptation of References.
• Strong Customer Service Orientation - Situational understanding or awareness in addressing customer request by priority.
• Excellent Typing Skills – Ability to type 30 words per minute with 90% Accuracy.
• Self- Discipline & Composure, Learning & Adaptability.
• Time Management & Interpersonal Skills.
• Ability to work in a team effectively.
• Enthusiasm, Resourcefulness, Commitment & Drive.
• Positive Attitude towards work and Co-Workers. 
• Flexibility with shifts – Ability to work on any 24/7 Shift

About interview


MalaysiaKuala LumpurTaman Tun Dr Ismaila Map

Name of person in charge of hiring:Keegan Sullivan

Customer Service Consultant

Sullivan Louis Sdn Bhd

25000 〜 30000 USD


Company overview

Sullivan Louis Sdn BhdCustomer Service Consultant Sullivan Louis Sdn BhdCustomer Service Consultant

Sullivan Louis Sdn Bhd

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting
IT / Communications / Internet /General / IT Services
Human Resources / Education / Consulting / Professional Services /Consulting

Sullivan Louis Consultancy is a reliable partner in the field of executive search for both technical and non-technical roles. Our expertise lies in the techonology space, and relying on our understanding of that industry, we have also experienced much success in matching functional roles within the same space.

Sullivan Louis is very proud to have been the partner for large multinational companies starting up their operations in Malaysia. 

Company profile


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