Customer Service Executive (Japanese Speaker)

JOB DESCRIPTION

To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To track & ensure closure of complaints.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations. 
  

 REQUIREMENT

 
 

Effectively manage shift operations.
Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English & Japanese

  
 
ATTITUDE
  

 

Positive
Customer-centric
Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic 
 SKILLS

 
 

Spoken Communication skill
Probing skill
Analytical skills
Influencing skills
Leadership qualities 
 FACILITIES & BENEFITS

 
 

Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office

  
 

MalaysiaOther parts of MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Map

Name of person in charge of hiring：Ivon Tan