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  2. Other parts of Malaysia Job seeking
  3. Assistant Manager (Japanese Speaker)

Assistant Manager (Japanese Speaker)

25000 〜 30000 USD

  • Aegis BPO Malaysia Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years

Employment Pass provided, Insurance

  • Permanent
  • 3 year to less than 5 years
  • Close

Job summary

Job category Executive/Executive
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Department Manager / General Manager
Number of openings 1
Desired entry time -
Required language skill

English (Fluent)

Foreign language competence -
Working hours Full Time

Work details


To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
Contribute inputs towards sales & marketing plans.
To interface with respective work centre for resolution of complaints.
Manage resolution of billing queries /Issues.
To track & ensure closure of complaints.
To effectively manage Contact Centre operations for constant performance achievements.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
Interface with IT/HR/ Training/Quality.
Collate data & generate MIS report.




Monthly call analysis
No. of issues resolved within the standard time.
Agent’s productivity
Other key management attributes & Key Performance Indicators (KPIs) as agreed.



Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English and Japanese
At least 3 year(s) of working experience in the related field is required for this position.
Must be positive, customer-centric, fast paced and prompt, achievement oriented, energetic and enthusiastic



Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic



Spoken Communication skills
English Language skills
Proficient in MS Office & Computer skills
Probing skills
Analytical skills
Influencing skills
Interpersonal skills
Leadership qualities
Problem Solving skills
Counselling skills



Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office

About interview


MalaysiaOther parts of MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Map

Name of person in charge of hiring:Ivon Tan

Assistant Manager (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

25000 〜 30000 USD


Company overview

Aegis BPO Malaysia Sdn BhdAssistant Manager (Japanese Speaker) Aegis BPO Malaysia Sdn BhdAssistant Manager (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

Consumer Services /Other Consumer Services

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 46 locations across 14countries with more than 50,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.

Company profile


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