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  2. Other parts of Malaysia Job seeking
  3. Assistant Manager (Japanese Speaker)

Assistant Manager (Japanese Speaker)

25000 〜 30000 USD

  • Aegis BPO Malaysia Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years

Employment Pass provided, Insurance

  • Permanent
  • 3 year to less than 5 years
  • Close
Date:2019/03/28~2019/09/24

Job summary

Job category Executive/Executive
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Department Manager / General Manager
Number of openings 1
Desired entry time -
Required language skill

English (Fluent)

Foreign language competence -
Working hours Full Time

Work details

JOB DESCRIPTION




  • To ensure desired customer delight by providing satisfactory response to customer interaction.

  • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.

  • Evolve more effective work process for improving customer interactions.

  • Constantly monitor & review performance metrics for achievement of objective.

  • Contribute inputs towards sales & marketing plans.

  • To interface with respective work centre for resolution of complaints.

  • Manage resolution of billing queries /Issues.

  • To track & ensure closure of complaints.

  • To effectively manage Contact Centre operations for constant performance achievements.

  • Identify relevant training needs of agents & ensure effective implementation.

  • Effectively manage shift operations.

  • Interface with IT/HR/ Training/Quality.

  • Collate data & generate MIS report.



 



 



STANDARD FOR MEASURING SUCCESS 




  • Monthly call analysis

  • Quantitative

  • Qualitative

  • No. of issues resolved within the standard time.

  • Agent’s productivity

  • Other key management attributes & Key Performance Indicators (KPIs) as agreed.



 



REQUIREMENT 




  • Candidate must possess at least a Bachelor Degree in any field.

  • Required language(s): English and Japanese

  • At least 3 year(s) of working experience in the related field is required for this position.

  • Must be positive, customer-centric, fast paced and prompt, achievement oriented, energetic and enthusiastic



 



ATTITUDE




  • Positive

  • Customer-centric

  • Fast paced and prompt

  • Achievement oriented

  • Energetic and Enthusiastic



 



SKILLS 




  • Spoken Communication skills

  • English Language skills

  • Proficient in MS Office & Computer skills

  • Probing skills

  • Analytical skills

  • Influencing skills

  • Interpersonal skills

  • Leadership qualities

  • Problem Solving skills

  • Counselling skills



 



FACILITIES & BENEFITS 




  • Paid air ticket to Malaysia

  • Paid visa to Malaysia

  • Paid Employment Pass in Malaysia

  • 2 weeks free accommodation on arrival

  • Expatriate management and employee relations team to assist with acclimatization and support

  • Excellent career opportunities to grow into supervisory and support roles

  • Accommodation / shopping malls close to office

  • Railway station at walking distance / shuttle van provided from LRT station to office


About interview

Liaison

MalaysiaOther parts of MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Map



Name of person in charge of hiring:Ivon Tan

Assistant Manager (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

25000 〜 30000 USD

Close

Company overview

Aegis BPO Malaysia Sdn BhdAssistant Manager (Japanese Speaker) Aegis BPO Malaysia Sdn BhdAssistant Manager (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

Consumer Services /Other Consumer Services

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 46 locations across 14countries with more than 50,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
 

Company profile

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