Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Staff / Member |
| Number of openings | 20 |
| Desired entry time | - |
| Required language skill |
English （Conversation） |
| Foreign language competence | - |
| Working hours | Full Time |
| Welfares / Leave systems | JOB DESCRIPTION • To ensure desired customer delight by providing satisfactory response to customer interaction. • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. • Evolve more effective work process for improving customer interactions. • Constantly monitor & review performance metrics for achievement of objective. • To track & ensure closure of complaints. • Identify relevant training needs of agents & ensure effective implementation. • Effectively manage shift operations. REQUIREMENT • Effectively manage shift operations. • Candidate must possess at least a Bachelor Degree in any field. • Required language(s): English & Japanese ATTITUDE • Positive • Customer-centric • Fast paced and prompt • Achievement oriented • Energetic and Enthusiastic SKILLS • Spoken Communication skill • Probing skill • Analytical skills • Influencing skills • Leadership qualities FACILITIES & BENEFITS • Paid air ticket to Malaysia • Paid visa to Malaysia • Paid Employment Pass in Malaysia • 2 weeks free accommodation on arrival • Expatriate management and employee relations team to assist with acclimatization and support • Excellent career opportunities to grow into supervisory and support roles • Accommodation / shopping malls close to office • Railway station at walking distance / shuttle van provided from LRT station to office |
Work details
JOB DESCRIPTION
To ensure desired customer delight by providing satisfactory response to customer interaction.
Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
Evolve more effective work process for improving customer interactions.
Constantly monitor & review performance metrics for achievement of objective.
To track & ensure closure of complaints.
Identify relevant training needs of agents & ensure effective implementation.
Effectively manage shift operations.
REQUIREMENT
Effectively manage shift operations.
Candidate must possess at least a Bachelor Degree in any field.
Required language(s): English & Japanese
ATTITUDE
Positive
Customer-centric
Fast paced and prompt
Achievement oriented
Energetic and Enthusiastic
SKILLS
Spoken Communication skill
Probing skill
Analytical skills
Influencing skills
Leadership qualities
FACILITIES & BENEFITS
Paid air ticket to Malaysia
Paid visa to Malaysia
Paid Employment Pass in Malaysia
2 weeks free accommodation on arrival
Expatriate management and employee relations team to assist with acclimatization and support
Excellent career opportunities to grow into supervisory and support roles
Accommodation / shopping malls close to office
Railway station at walking distance / shuttle van provided from LRT station to office
About interview
Liaison
MalaysiaOther parts of MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia Map
Name of person in charge of hiring：Ivon Tan
Customer Service Executive (Japanese Speaker)
Aegis BPO Malaysia Sdn Bhd
15000 〜 20000 USD
