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  1. Job board for Japanese speakers
  2. Other parts of Malaysia Job seeking
  3. Customer Service Executive (Japanese Speaker)

Customer Service Executive (Japanese Speaker)

15000 〜 20000 USD

  • Aegis BPO Malaysia Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:No experience

Employment Pass provided, Insurance

  • Permanent
  • No experience
  • Close
Date:2019/03/28~2019/09/24

Job summary

Job category Executive/Executive
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Staff / Member
Number of openings 20
Desired entry time -
Required language skill

English (Conversation)

Foreign language competence -
Working hours Full Time
Welfares / Leave systems JOB DESCRIPTION

• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• To track & ensure closure of complaints.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.


REQUIREMENT

• Effectively manage shift operations.
• Candidate must possess at least a Bachelor Degree in any field.
• Required language(s): English & Japanese


ATTITUDE

• Positive
• Customer-centric
• Fast paced and prompt
• Achievement oriented
• Energetic and Enthusiastic


SKILLS

• Spoken Communication skill
• Probing skill
• Analytical skills
• Influencing skills
• Leadership qualities


FACILITIES & BENEFITS

• Paid air ticket to Malaysia
• Paid visa to Malaysia
• Paid Employment Pass in Malaysia
• 2 weeks free accommodation on arrival
• Expatriate management and employee relations team to assist with acclimatization and support
• Excellent career opportunities to grow into supervisory and support roles
• Accommodation / shopping malls close to office
• Railway station at walking distance / shuttle van provided from LRT station to office

Work details

JOB DESCRIPTION



 




  • To ensure desired customer delight by providing satisfactory response to customer interaction.

  • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.

  • Evolve more effective work process for improving customer interactions.

  • Constantly monitor & review performance metrics for achievement of objective.

  • To track & ensure closure of complaints.

  • Identify relevant training needs of agents & ensure effective implementation.

  • Effectively manage shift operations.



 REQUIREMENT




  • Effectively manage shift operations.

  • Candidate must possess at least a Bachelor Degree in any field.

  • Required language(s): English & Japanese



 ATTITUDE 




  • Positive

  • Customer-centric

  • Fast paced and prompt

  • Achievement oriented

  • Energetic and Enthusiastic 



SKILLS 




  • Spoken Communication skill

  • Probing skill

  • Analytical skills

  • Influencing skills

  • Leadership qualities



 FACILITIES & BENEFITS 




  • Paid air ticket to Malaysia

  • Paid visa to Malaysia

  • Paid Employment Pass in Malaysia

  • 2 weeks free accommodation on arrival

  • Expatriate management and employee relations team to assist with acclimatization and support

  • Excellent career opportunities to grow into supervisory and support roles

  • Accommodation / shopping malls close to office

  • Railway station at walking distance / shuttle van provided from LRT station to office


About interview

Liaison

MalaysiaOther parts of MalaysiaSymphony House, Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia Map



Name of person in charge of hiring:Ivon Tan

Customer Service Executive (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

15000 〜 20000 USD

Close

Company overview

Aegis BPO Malaysia Sdn BhdCustomer Service Executive (Japanese Speaker) Aegis BPO Malaysia Sdn BhdCustomer Service Executive (Japanese Speaker)

Aegis BPO Malaysia Sdn Bhd

Consumer Services /Other Consumer Services

Aegis is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 46 locations across 14countries with more than 50,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail and Energy & Utilities.
 

Company profile

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