Global Service Desk (Japan IT Support Analyst)

Job Description
•Provide first-level technical support to internal users for technology-related issues.
•Ensure proper documentation for each interaction and escalate when necessary.
•Resolve all issues using standard practices, procedures, and company-approved troubleshooting tools and workflow processes.
•Escalate issues to appropriate parties as necessary.
•Maintain flexible working style to react to the changing needs of business customers.
•Work independently or in a team-oriented, collaborative environment with diverse individuals.
•Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
•Process restricted data with sensitivity to ensure that confidential data remains private.
•Perform other duties as required or assigned.
Skills Required
•Understand Japan specific cultural reference and understand Japan work environment
•One year of Service Desk support experience in a Microsoft environment that includes Windows, Outlook, Notes, and other applications using an incident-tracking application.
•Relevant industry certifications are a plus (i.e., MCSE, A+, HAD*, etc.).
•Detail oriented with excellent grammar, spelling, and punctuation skills.
•Ability to communicate effectively, both verbally and in writing, with colleagues throughout the corporation.
•Ability to listen to customers’ concerns to exceed their expectations.
•Multitasking experience; ability to prioritize to meet or improve required schedules.
•Proficiency in Japanese language verbal and written is a must with a certification level of (JLPT 2, BJT J2 or N2) *For non-native Japanese Speakers
Benefits
• Insurance for self & family
• Basic Salary + Language allowance + Shift allowance + Transportation

Japanese Language skills screening and job interview will be done at the same time.

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Name of person in charge of hiring：Siti Rodiah