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  3. Global Service Desk (Japan IT Support Analyst)

Global Service Desk (Japan IT Support Analyst)

20000 〜 22000 USD

  • AIG Technologies (Malaysia) Sdn. Bhd.
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:No experience

Language/Shift/Transportation allowance provided

  • Permanent
  • No experience
Date:2019/04/25~2019/10/22

Job summary

Job category Sales / Clerical / Planning / Logistics/Call Center / Customer Support
Industry IT / Communications / Internet/ General / IT Services
Employment type Permanent
Position level Staff / Member
Number of openings 4
Desired entry time June
Required language skill

Japanese (Fluent)

Foreign language competence Japanese、 English、
Working hours Full Time
Welfares / Leave systems Yearly KPI bonus and salary increament system.
Language/Shift/Transportation allowance provided
Medical and insurance coverage for employee, spouse and children up to the 5th.
Yearly dental and optical benefit

Follows Japan working and public holiday calendar
No night shift
No weekend shift
Paid annual leaves from 16 days ~

VISA will be provided by the company (for foreigners)

Work details

Job Description
•Provide first-level technical support to internal users for technology-related issues.
•Ensure proper documentation for each interaction and escalate when necessary.
•Resolve all issues using standard practices, procedures, and company-approved troubleshooting tools and workflow processes.
•Escalate issues to appropriate parties as necessary.
•Maintain flexible working style to react to the changing needs of business customers.
•Work independently or in a team-oriented, collaborative environment with diverse individuals.
•Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
•Process restricted data with sensitivity to ensure that confidential data remains private.
•Perform other duties as required or assigned.
Skills Required
•Understand Japan specific cultural reference and understand Japan work environment
•One year of Service Desk support experience in a Microsoft environment that includes Windows, Outlook, Notes, and other applications using an incident-tracking application.
•Relevant industry certifications are a plus (i.e., MCSE, A+, HAD*, etc.).
•Detail oriented with excellent grammar, spelling, and punctuation skills.
•Ability to communicate effectively, both verbally and in writing, with colleagues throughout the corporation.
•Ability to listen to customers’ concerns to exceed their expectations.
•Multitasking experience; ability to prioritize to meet or improve required schedules.
•Proficiency in Japanese language verbal and written is a must with a certification level of (JLPT 2, BJT J2 or N2) *For non-native Japanese Speakers
Benefits
• Insurance for self & family
• Basic Salary + Language allowance + Shift allowance + Transportation

About interview

Japanese Language skills screening and job interview will be done at the same time.

Liaison

MalaysiaOther parts of MalaysiaCentury Square Cyberjaya Map



Name of person in charge of hiring:Siti Rodiah

Global Service Desk (Japan IT Support Analyst)

AIG Technologies (Malaysia) Sdn. Bhd.

20000 〜 22000 USD

Company overview

AIG Technologies (Malaysia) Sdn. Bhd.Global Service Desk (Japan IT Support Analyst) AIG Technologies (Malaysia) Sdn. Bhd.Global Service Desk (Japan IT Support Analyst)

AIG Technologies (Malaysia) Sdn. Bhd.

IT / Communications / Internet /General / IT Services

AIG Technologies (Malaysia) Sdn. Bhd. is an enterprise in Malaysia, with the main office in Cyberjaya.
It operates in the Computer Facilities Management Services industry. The company was established on December 02, 1998.

Company profile

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