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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. Customer Experience Specialist - Japanese Speaker

Customer Experience Specialist - Japanese Speaker

Negotiable / Unpublished

  • Agoda International
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:Less than 1 year

International Company with fun environment

  • Permanent
  • Less than 1 year
  • Close

Job summary

Job category Executive/Executive
Industry Consumer Services/ Travel / Entertainment
Employment type Permanent
Position level Associate
Number of openings 20
Desired entry time -
Required language skill

Japanese (Fluent)

Foreign language competence
Working hours Full Time
Welfares / Leave systems In return, Agoda will:
Offer an attractive annual salary + subsidized parking rates (above market rate)
Provide a 5 day working week, any 5 day of the week
Set up medical coverage (outpatient and inpatient)
Provide 4 weeks’ comprehensive paid training
Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
Leadership development
Dress code – smart and casual every day!

Work details

Roles & Responsibilities:
You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).Professionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve customer services through the execution of self-service.Continuously identify work process improvements.Communicate to Team Leaders and (or) Manager.Perform office-based administrative duties whenever required.Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries et Qualifications:
We are looking for individuals that have an excellent command of spoken and written Japanese & English.
Experience in customer service roles is desirable. Past working experience in contact/call center preferred.
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.Analytical thinking and high problem-solving skills.Stress tolerance and able to work under pressured environment.Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.Able to work on public holidays and weekends.Required to have own transportation arrangement because we are on shift rotation basis.

About interview

Online or Face to face


MalaysiaKuala LumpurMid Valley City Map

Name of person in charge of hiring:Sivagnanam Rubini

Customer Experience Specialist - Japanese Speaker

Agoda International

Negotiable / Unpublished


Company overview

Agoda InternationalCustomer Experience Specialist - Japanese Speaker Agoda InternationalCustomer Experience Specialist - Japanese Speaker

Agoda International

Other /Other

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now a Booking Holdings (Nasdaq:BKNG) company,

Agoda has a network of over 1 million accommodation options worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 4,000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

Company profile


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