Job summary
| Job category | IT Engineering (System Engineer / Web / Gaming)／System Engineer (Operation / Quality Control / Support) |
|---|---|
| Industry | IT / Communications / Internet／ Other IT / Communications / Internet |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 5 |
| Desired entry time | ASAP |
| Required language skill |
Japanese （Business） English （Business） |
| Foreign language competence | Japanese、 English、 |
| Working hours | Full Time |
| Welfares / Leave systems | Welfare Benefits: - Got 2 days off (Sunday and Monday is off day) - Employment pass provided - 1 way free flight ticket (from home country to Malaysia) - 1 week temporary accommodation in Malaysia - Transport allowances - Language allowances - Incentives - Medical coverage (inpatient & outpatient) |
Work details
JOB RESPONSIBILITIES:
- Perform support and concierge type liaison to an assigned customer portfolio.
- Provide assistance to facilitate the growth of the portfolio through its digital lifecycle.
- Provide IT customer support via email, phone and chat.
- Involve in customer service, linking customers and internal resources, engagement, consultancy and support.
- Maintain good relationship & positive engagement with customers.
JOB REQUIREMENTS:
- Excellent in speaking, writing and reading of both English and Japanese (Native/ Business level) languages. - - - Independent & customer friendly
- Able to demonstrate conflict resolution, negotiation and deescalation skills
- Flexible with working schedule
About interview
Phone/Video call interview, proceed to do language assessment and then face to face interview once shortlisted
Liaison
IT Coordinator (Japanese)
Language Talent Solutions
1200 〜 2500 USD
