Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Other／ Other |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 3 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | English、 |
| Working hours | Full Time |
Work details
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
About interview
1st interview - Skype 2nd interview Face to face interview (Malaysia)
Liaison
Client Service Associate (KL, Malaysia)
Career International FOS Search Sdn Bhd
20000 〜 25000 USD
