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  3. Helpdesk Analyst (Native Japanese) - ヘルプデスクアナリスト(日本語)

Helpdesk Analyst (Native Japanese) - ヘルプデスクアナリスト(日本語)

Negotiable / Unpublished

  • OS HRS Sdn Bhd
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:No experience

Monday to Friday; 8am-5pm, Non-shift work

  • Permanent
  • No experience
  • Close

Job summary

Job category Executive/Executive
Industry Human Resources / Education / Consulting / Professional Services/ Outsourcing Company / BPO Company
Employment type Permanent
Position level Associate
Number of openings 1
Desired entry time -
Required language skill

Japanese (Fluent)

English (Business)

Foreign language competence
Working hours Full Time
Welfares / Leave systems 1. Annual Bonus
2. Annual Increment
3. Annual Leave - 15 days
4. Medical Leave - 14 days
5. Company events


Work details

• Deal directly with client's employee interaction regarding payroll query or employee self-service system related issue via email and phone.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Probe client's employee’s problem and resolve it to employee's satisfaction directly or by escalating to the proper channel.
• Feedback/escalate any urgent / critical issue or problem to management on timely basis.
• Provide daily and weekly report to client.
• Keep client update by making a follow up to ensure they are fully informed about the progress which have been assigned to support group.
• Contact the client to access their satisfaction prior to closing the case.


About interview



MalaysiaKuala LumpurSuite 5-1, Wisma UOA Damansara II, Damansara Heights Map

Name of person in charge of hiring:Khairudin Mohd Norkhaireez

Helpdesk Analyst (Native Japanese) - ヘルプデスクアナリスト(日本語)

OS HRS Sdn Bhd

Negotiable / Unpublished


Company overview

OS HRS Sdn BhdHelpdesk Analyst (Native Japanese) - ヘルプデスクアナリスト(日本語) OS HRS Sdn BhdHelpdesk Analyst (Native Japanese) - ヘルプデスクアナリスト(日本語)

OS HRS Sdn Bhd

Human Resources / Education / Consulting / Professional Services /Outsourcing Company / BPO Company

OS HRS Sdn Bhd (formerly known as Symphony HRS) is an industry leading provider of HR Business Process Outsourcing (BPO). Services encompassing Employee Services, Payroll Processing, Tax Compliance and System integeration with headquaters in Malaysia, and offices in Japan, UK and India.

Over the last 15 years, the company operate its HR Solutions across 17 countries in Asia ans Europe regions supporting over 100,000 employees encompassing relationships with many of the worlds' leading corporation in technology, banking, automotive and supply chain.

Company profile


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