Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | IT / Communications / Internet／ Software |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 3 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 Chinese、 English、 |
| Working hours | Full Time |
Work details
Your Responsibilities:
Provide troubleshooting and technical assistance to customers.
Assess the customer's needs and translation into solutions.
Coordinate with customers to resolve any billing inquiries.
Act as the first point of contact for customers seeking help with products or technical issues.
To attend to customer in-bound enquirers via emails and calls.
To deliver excellent customer service to call-in/write in customer.
Prompt attend to customer enquirers and provide response to customer within the shortest TAT.
To meet the TAT in responding to customers request.
Requirements:
Proficiency in Japanese Language (JLPT 1/2 equivalent) to liaise with Japanese Speaking clients and customers
Excellent Written and Verbal Japanese Communication skills.
Preferably with customer service experience but is not a must to apply.
Willing to work in customer service environment.
Willing to work rotation shift as well as on the weekends.
About interview
1 or 2 rounds of interview
Liaison
Customer Service / IT Help desk ( Japanese Native / Speaker ) @ KL and Shah Alam - REF : EL
Agensi Pekerjaan Capita Global Sdn Bhd
Negotiable / Unpublished
